Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Who Should Be On Your Incident Response Team?

When an incident strikes, an organization’s reputation and revenue, as well as customer trust are at stake. Assembling an effective incident response team is critical to minimizing the incident’s impact. But what exactly is an incident response team? Who should be a part of the team and what are their responsibilities? Successful incident responses require a team with a diverse set of problem-solving and communication skills.

A vital alerting solution

This article should give you a first idea of what SIGNL4 does. What do IT security, production monitoring and technical field service have in common? In all these scenarios, the right people need to get notified immediately – in case of technical malfunctions, urgent maintenance orders or emergencies, all in order to solve any incident quickly and efficiently.

How AWS & xMatters Drive Monitoring and Observability Forward - xMatters Demo

Join Tiberiu Oprisiu, Solution Architect at AWS, Eric Maxwell, Solution Architect at xMatters, and Rutuja Rajwade, Partner Marketing Manager at xMatters, as they highlight and demo the benefits that come from pairing AWS with xMatters. Learn from Tiberiu which business imperatives drive observability, and what, why, and how AWS can do just this. And, stick around to see Eric dive deep into matters Flow Designer to see how these workflows can be set up with ease!

How We Deploy Product Releases at xMatters

With Halloween behind us and the holiday shopping season fast approaching, engineering and product teams know what that means: code freezes! At xMatters, code freezes are a part of our product release process in anticipation of the busiest — and most important — time of the year for many of our customers. But code freezes are just one piece of the puzzle in how we ensure our customers have the most reliable experiences. The way our product releases are designed is much more than that.