Operations | Monitoring | ITSM | DevOps | Cloud

Employing AIOps for observability, monitoring and service assurance frees developers to focus on building better services.

Back in the good old days of monolithic applications, most developers and application owners relied on tribal knowledge for what performance to expect. Although applications could be incredibly complex, the understanding of their inner workings usually resided within a relative few in the organization. Application performance was managed informally and measured casually. However, this model falls apart in a microservices world.

It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen, software is eating the world, and technology problems are now business problems. This means developers are now the architects of the digital experience and, by extension, the customer experience—and when said developers are unable to innovate quickly, companies are more exposed to competitive threats.

Unexpected events make the healthcare profession one of the most challenging industries to navigate and plan for. Sudden, abrupt patient situations tend to occur, increasing the workload of healthcare providers. Similar, process efficiencies and productivity are a reflection of the care team’s ability to communicate. When teams are on the same page, patient wait times are significantly reduced and results are improved.

It’s hard (if not impossible) to imagine production infrastructure without incidents. And service reliability can be highly dependent on how quickly and efficiently engineers are able to tackle these incidents. Reliability engineers are often faced with four questions... Sometimes the answers to these questions are surprising.

If you’ve worked on a team that has adopted Agile techniques, you’ve probably heard of a retrospective. If not, here’s the TL;DR: A retrospective is a meeting in which a team connects regularly to reflect on what happens throughout a project and continuously improve how they work moving forward.

TL;DR: Fast-moving IT stacks see frequent, long and painful outages. Thousands of changes – planned, unplanned and shadow changes – are one of the main reasons behind this. Until now, IT Ops, NOC & DevOps teams didn’t have an easy way to get a real-time answer to the “What Changed?” question – the answer that can help reduce the duration of outages and incidents in these fast-moving IT stacks. Now, with BigPanda Root Cause Changes, they do.

Whether you’re slinging code, managing developers, wrangling servers, or filling most other roles in the modern tech firm, you care about keeping your software running while bringing home the bacon. If your website or application is down, you’re not making money. (Or, if you aren’t in this for profit, your message isn’t getting to the people who need it.) Therefore, it’s everyone’s job to keep things running smoothly.

Is your InfoSec or DevSecOps team ready to resolve issues as quickly as possible? To help accelerate response times, we’re happy to announce the alpha release of the Mattermost Incident Response Workflow application for Enterprise Edition, supported in Mattermost 5.12 and later. The app is designed specifically for incident response and enables you to connect all your workflows, automate repetitive tasks, and collaborate on incidents—all without leaving Mattermost.

Many organizations today are dealing today a lot of complexity and disconnected tools. Teams and departments are running in parallel but siloed from each other. People are burned out from a lot of manual work, and everyone is crunched for time. This is not a happy ecosystem to live in. If this digital ecosystem doesn’t work together, your teams don’t know what’s going on and they lack the right information.