Operations | Monitoring | ITSM | DevOps | Cloud

Critical and sev1 incidents are always a priority, but what about those dozens and often hundreds of lower priority ones that often sit in a queue waiting for a first response engineer to get to them? Do you find that no matter how much effort your team puts into minimizing the number of queued incidents, their number always seems to grow? If this sounds familiar – this blog is for you.

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, ensuring that after-hours servicing is a pain-free venture.

Time for another installment in the series where we explain in detail yet another important metric for tech organizations. After covering MTTD and MTTF, today we answer the question, “What is MTBF?” As the post title makes clear, MTBF stands for “Mean time between failures.” The acronym refers—like the others that came before it—to an important DevOps KPI. But what actually is it? What is it good for? How do I implement it?

Danny is an SRE at Auth0 and currently manages the reliability of systems that authenticate over 2.5 billion logins per month and is expected to have 99.9% (Three Nines) availability. He loves learning about systems and making changes that positively impact client happiness, employee happiness and long term stability and growth.

Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews with eight enterprise customers, IDC applied its proven business value methodology to the aggregated results of those interviews and found that enterprise customers were averaging a three-year return-on-investment (ROI) of 731% and a payback period (break-even point) on their investment in just 4.3 months.

Aquafin is a Belgian company with over 1,000 employees that was established by the Flemish Region in 1990 for the purpose of expanding, operating and pre-financing the wastewater treatment infrastructure in Flanders. Aquafin collects household wastewater from the municipal sewers and transports it to wastewater treatment plants, where it is treated in accordance with European and Flemish standards.

When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.

You have built a massively successful system. The users just can't get enough and request new features. Your developers crank out new services on a regular basis. Your DevOps/SRE team configures and scale your Kubernetes cluster (or clusters). As the system becomes more complicated and sophisticated you realize that there are common themes that repeat across all your services.

“What is MTTF?” That’s the question we’ll answer with today’s post. Yep, the article’s title makes it evident that the acronym stands for “mean time to failure.” But that, on its own, doesn’t say anything. What does “mean time to failure” actually mean? Why should you care? That’s what today’s post covers in detail.