IT structures are becoming more complex. When disruptive incidents occur, teams must have a framework in place to ensure that response and resolution occur within the shortest time frame.

Watch the webinar recording hosted by OpsGenie and Blackrock 3 partners, authors of Incident Management for Operations, as we discuss how Incident Management practices used by fire departments can be applied to DevOps and IT Operations.

Topics covered include:

• The importance of planning and preparing for IT incidents
• Establishing effective communication and collaboration channels during incident response
• Improving processes through after-action reports