Operations | Monitoring | ITSM | DevOps | Cloud

IT operations teams in the financial services industry face serious challenges. Customers expect a seamless experience across a complex landscape including online platforms, mobile devices, and ATMs. Competition is fierce. Technology evolution continually disrupts the marketplace. These factors create obstacles for the teams tasked with ensuring near-perfect service availability while continuing to innovate.

The ability to quickly and accurately identify the root cause of IT incidents is paramount. According to EMA Research, more than 80% of IT professionals said a solution that could generate an accurate summary of alerts and incidents, including the likely root cause, would be transformational or high value. Respondents noted that such a solution would reduce mean time to resolution (MTTR) by 10 to 30 minutes.

Read the full ebook, The Value of Implementing an Automation Center of Excellence, here. Automation has been a proven change-maker for business operations for decades. In this era of technology and innovation, its use is geared towards streamlining repetitive tasks, boosting developer productivity, and reducing operational costs.

You might be tempted to think that running an app on a public cloud means you don’t need to maintain it. While that would be wonderful, it would require help from the public cloud providers and app developers themselves, and possibly a range of mythological creatures with magic powers. This is because any app, regardless of the infrastructure on which it runs or its output, requires maintenance in order to yield accurate and reliable outputs.

According to the Uptime Institute, during the last year, the number of IT incidents slowly declined while the average cost of every incident grew. As dependency on digital services increases, the cost for ⅔ of all outages exceeds $100,000. Stakes are rising, and more and more companies are investing in proactive incident management.

Testing NetFlow used to require time, expertise, and lab equipment. Using Kentik and the new Kappa agent, it can be done in minutes with nothing more than a spare Linux machine.

As first announced during Sentry Launch Week, we have been working on shipping a major release of our JavaScript SDKs. This update makes getting started with Sentry JavaScript SDKs (even more) straightforward. This release broadens the number of frameworks and libraries where we provide automatic instrumentation, meaning you can access telemetry data in Sentry on day one, without configuration.

Redis is no longer open source. In March 2024 the project was relicensed, leaving its vast community confused. But the community did not give up, and started work to fork Redis to keep it open. On my recent OpenObservabilty Talks episode, I delved into Valkey, a prominent fork of Redis.

Welcome to the Inside Elastic blog series, where we showcase Elastic's internal operations solving real-world business challenges. This specific series will shed light on our journey to integrate generative AI into our customer success and support operations, providing you with a behind-the-scenes look at our process. We’re blogging about this capability as we’re building it, and we’re excited for you to join the ride!

Hello, Mattermost community! I’m Andrew Zigler, a developer advocate here at Mattermost, and I’ve recently had the privilege of representing our open source research at two great cybersecurity community conferences: BSides Barcelona 2024 and AppSec SoCal 2024.