When Bots Grow Brains: RPA and Agentic AI For the Win
For a long time, robotic process automation (RPA) was the fastest way to scale repetitive digital work. Bots copied, clicked, and executed rule-based tasks faster than any human. They reduced error rates and delivered early wins for efficiency. Sounds just fine, right? Prepare for a Matrix moment, because the truth is that IT teams built RPA only for predictability. It could follow instructions, but it couldn’t adapt when something unexpected happened.