Operations | Monitoring | ITSM | DevOps | Cloud

When a website stops working all of a sudden, it could be down, or it could be something more complex. In this episode Sheldon jumps in to help Leon figure out what’s going wrong with his livestream, where they discover an unexpected black hole.

Behind the Dashboard is an ongoing series where we look under the hood of a specific Catchpoint feature. Each episode breaks down the technology itself, what’s challenging about using it for monitoring, and how we removed friction and toil to make it a valuable part of the Catchpoint platform. In this episode Leon, Brandon, and Sergey take a look at “traceroute” tests – a feature that may seem humble and unassuming, but has unexpected power and utility when it comes to identifying performance issues with your site, service, or application.

This month, Leon breaks down the new Internet Resilience Report, enhancements to Catchpoint’s API monitoring suite, and some of the reasons for replacing selenium with Playwright and Puppeteer as Catchpoint’s web test scripting tool. In the “New to You” segment, he reviews SSL certificate monitoring.

What do you do if your monitoring, APM, and synthetic tools tell you an application is up, but the users say it’s not? A good first question is to ask where your monitoring tools are located relative to both the users and the application itself. In this episode Mursi helps Leon identify his “red-light, green light” issue and adjust his monitoring to do a better job showing the REAL user’s experience.