What Is Session Replay and How It Improves User Experience in IT Environments
Anyone who works in technology quickly learns this truth: users will always interact with systems in the most unexpected and baffling ways… and when something goes wrong, they swear they “didn’t touch anything.” There’s a vast ocean between how something is designed and how it’s actually used—an ocean filled with bugs waiting to be caught. But there’s a way to bridge that gap: session replay.