Operations | Monitoring | ITSM | DevOps | Cloud

VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.

Banks are putting a fresh set of eyes on how they are using APIs to drive better business outcomes and deliver more value to their customers. This is a relatively new departure toward adopting digital transformation of key operations. Financial organizations are traditionally known for favoring conservative business models that often resist modernizing complex legacy systems or rapid change in product and service offerings. This has been changing rapidly as APIs become more prevalent.

Welcome to the first Signals Captain’s Log! My name is Robert, and I’m a recovering on-call engineer and the CEO of FireHydrant. When we started our journey of building Signals, a viable replacement for PagerDuty, OpsGenie, etc, we decided very early that we would tell everyone what makes Signals unique, and what better way than to tell you how we’re building it (without revealing too much 😉). Let’s jump in.

Sometimes, when building Runbooks in Orchestrator, it can feel like you’ve hit a dead end with no way to achieve the functionality or automation you require. For newer users, Orchestrator can be daunting because it is a completely blank canvas; there are no sample runbooks included or out-of-the-box automations. In addition, with a shift in focus to cloud automation, there is limited guidance and ‘how to’ advice available to help users.