Operations | Monitoring | ITSM | DevOps | Cloud

In 2019, Alexander Mann was working in the microchip industry, putting in 12-hour shifts that left no time for him to tend to his large vegetable garden. “I started looking for ways that I could remotely water or check on my plants,” he says. Products that could help him were either too costly for a hobby gardener or required special internet connections, so Mann decided to learn about IoT and create his own setup.

Today’s enterprises are struggling to cope with the complexities of their environments, technologies, and applications. On top of these challenges, they face faster release rates, and the need to always deliver the highest level of performance and availability to end-users, at the lowest possible cost.

As the Regional VP of Customer Success for the West and Central Region at BigPanda, Chris LaPierre gets a unique opportunity to see first-hand how BigPanda customers use their AIOps platform. Charged with ensuring every BigPanda customer derives high value and return on investment from the solution, BigPanda’s customer success teams make certain customers leverage the AIOps platform to increase their bottom line.

By now it’s no secret that system outages and website downtime are more widespread and frequent than ever. In fact, the frequency of outages jumped 9% in just the first week of 2022. This can be attributed to a rapid increase in traffic and reliance on tech infrastructures – resulting in connectivity, server, and other technical issues that are alternately unforeseen and unavoidable.

The same concept holds true for AIOps, which needs a steady diet of data to feed the analytics that drive key functions like diagnostics and automation that can turn your IT operations team into AIOps champions.

The late 1990s were a crazy time in the technology industry. Apple converted a blueberry into a computer, Google still had a “new search engine” smell, and while Y2K loomed over our heads Napster was showing everyone how bad Metallica’s music sounded. Meanwhile, in a garage in Tulsa, Oklahoma, brothers Donald and David Yonce launched a network monitoring software company and named it SolarWinds.