Operations | Monitoring | ITSM | DevOps | Cloud

Developing an Analytical Approach to Service Management Cloud

In this session of ManageEngine's Masterclass 2020, we will help you uncover and extract the hidden value in your service desk data to understand customer needs, manage costs, and deliver high-quality customer service. Learn how Advanced Analytics for ServiceDesk Plus can help you run your IT like a business.

IT Service Management: Streamline Your Workflows to Make Everyone Happier

Shadow IT is, at best, an organizational distraction; and at worst, a team of people working at cross-purposes to the business and causing harm. But if shadow IT is such a bad thing, why does it still happen in so many organizations? In under 10 minutes, SolarWinds Head Geek Leon Adato and Technical Content Manager for Community Kevin M. Sparenberg break down what shadow IT is, why it’s bad for the organization even if it seems to be “getting things done,” and how the cycle can be broken with a robust, mature, responsive service management solution and process.

Avoid dropped logs due to out-of-order timestamps with a new Loki feature

Dropped log lines due to out-of-order timestamps can be a thing of the past! Allowing out-of-order writes has been one of the most-requested features for Loki, and we’re happy to announce that in the upcoming v2.4 release, the requirement to have log lines arrive in order by timestamp will be lifted. Simple configuration will allow out-of-order writes for Loki v2.4.

Scale for fully automated Kubernetes monitoring in minutes

Monitoring your Kubernetes clusters within Splunk Infrastructure Monitoring has never been easier. Just click data setup and select Kubernetes to begin learning more about your Kubernetes environment and workloads. Test drive your free trial of Splunk Infrastructure Monitoring today to seamlessly get your data in to navigate effortlessly and pinpoint problems in real time.

Monitoring password protected sites using Oh Dear

Keeping an eye on your site and sending you a notification when it goes down is one of the core features of Oh Dear. Under the hood, we'll send a request to your site and take a look if the response code is in the 200-299 range, which is the default response code range to indicate that everything is ok. Some of our users are monitoring password protected sites. In such cases, the web server might reply with status code 401 (unauthorised).

What Are JSON Web Tokens?

A JSON web token (JWT) is a URL-safe method of transferring claims between two parties. The JWT encodes the claims in JavaScript object notation and optionally provides space for a signature or full encryption. The JWT proposed standard has started to see wider adoption with frameworks like OAuth 2.0 and standards like OpenID connect leveraging JWTs.