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There is no escaping the discussion about how machine learning (ML) and AI systems will revolutionize how people and industries work. Most of this discussion needs to be revised, as companies are still evaluating how AI systems (typically Large Language Model (LLM) systems like OpenAI ChatGPT, Google Gemini, Anthropic Claude and others) enhance worker productivity and deliver business benefits. Cybersecurity is one sector where extensive use of AI-enhanced solutions is common.

Artificial intelligence (AI) is rapidly transforming industries across the globe, and consulting is no exception. For consulting firms, the adoption of AI isn't just a trend—it's a powerful tool that can drive efficiency, enhance decision-making, and deliver greater value to clients. From automating routine tasks to providing deeper insights through data analytics, AI can redefine how consulting companies operate.

We are excited to announce the launch of Elastic's Support Assistant. This blog takes you through a tour of our latest generative AI tool and some common scenarios where it can help with your own use of Elastic technology.

The telecommunications industry is no stranger to rapid technological advancements, but the integration of machine learning (ML) and generative AI is taking it to new heights. AI and ML are not just about technological transformation; they’re also revolutionizing people, processes, and the entire telco landscape. For tech enthusiasts and business leaders, understanding how these AI-driven innovations are shaping the future is crucial.

With more organizations becoming tech-enabled to tackle the AI boom, a new term has emerged: the fusion team. At least 84% of companies and 59% of government entities have set up “fusion teams," according to Gartner data. A new concept coined by Gartner, the fusion team aims to encourage collaborative development among technology and business teams. But what exactly is a fusion team, and why is it becoming increasingly important in today's business landscape?

Customer service has come a long way, from its roots in face-to-face interactions and phone support to today's sophisticated digital platforms. The latest phase in this evolution is about shifting from human-led processes to AI-driven solutions. According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).