Operations | Monitoring | ITSM | DevOps | Cloud

Learn what it’s like to work as an engineer at Cribl, a remote-first company building the AI platform for IT and security data. In this recruiting video, Cribl’s engineering and support leaders share how fully distributed teams collaborate, solve hard data problems, and grow their careers while working from around the world. You’ll hear from managers and leaders in site reliability engineering, security incubation, and technical support about.

Database software helps organize, manage, retrieve, and analyze data in databases. But what does that actually mean in practice? In this video, we explain what database software is using a simple library analogy, show how it helps add, edit, delete, and report on data. We also break down the main types of database tools used by developers, DBAs, analysts, and technical teams. You will also see examples of well-known database software, including SSMS, MySQL Workbench, pgAdmin, Oracle SQL Developer, JetBrains DataGrip, DBeaver, and dbForge Edge.

Most MSPs are sitting on a goldmine of data across their tools. The problem isn’t access, it’s knowing what *actually* matters… and how to use it to drive better outcomes. Join Amanda Doucette-Lachapelle and Kyle Christensen (Empath) as they walk through how to use KPIs to make smarter, more confident decisions, with real examples you can apply right away.

Take a quick walkthrough of what’s new in the updated OnPage Enterprise Management Console. In this video, we highlight the latest updates designed to give admins more visibility, flexibility and self-service control across critical communication workflows. You’ll see what’s new across the console, including: The updated Enterprise Management Console helps teams manage on-call schedules, critical alerts, escalation workflows and Dedicated Lines more efficiently from one centralized place.

Learn how override schedules work in OnPage and how admins can quickly manage temporary on-call coverage changes without rebuilding the entire schedule. With OnPage overrides, teams can adjust coverage for vacations, sick days, shift swaps, after-hours changes or last-minute availability issues. During the override window, alerts are automatically routed to the covering responder. Once the override ends, the schedule returns to the regular on-call rotation.

Every dependency pull is a trust decision. Public registries don't vet what they serve. Cooldown policies give you a gate at the moment that matters most: when a package first enters your environment. Dan McKinney (Solutions Engineering Manager) walks through how Cloudsmith's cooldown policies work and how to configure one in under five minutes. What Dan covers.

Most platform engineering stories are told in hindsight, with the rough edges smoothed out. On June 17th, we are doing it differently. Join us for Platform Engineering Unplugged, a frank conversation with a practitioner who has navigated the real challenges of building and scaling platform engineering. What worked, what didn't, and what they would do differently. If you lead engineering teams and are thinking seriously about platform engineering, this is the session for you.

Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.

Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.

Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.