Monitoring as code (MaC) is a shift in thinking that is now being increasingly adopted in software development. Knowing the significance of MaC and incorporating monitoring in the development process early on brings a great number of benefits for DevOps teams.
We have a saying at ServiceNow that the world’s biggest challenges are our biggest opportunities. Our purpose is to make the world work better for everyone — from the daily conveniences we’ve come to expect, to the larger-than-life experiences we’ll never forget. There are infinite ways we can help solve the world’s toughest business challenges, and we want to celebrate all of them. That’s why we’re unveiling the next phase of our brand evolution.
The recent release of Grafana 8.5 marks the start of enabling the jump from traces directly to Splunk logs. It’s a big leap that now allows you to draw a straight line between your traces — whether they are coming from Tempo, Zipkin, or Jaeger — to even more third-party logging data, all from the comfort of your traces view. Previously, the Grafana trace to logs enablement included only Loki logs.
Helpdesk support software is used by organizations of all sizes to effectively manage support requests from customers. When support teams have access to the right tools, they can elevate customer experiences and inspire retention. Investing in robust helpdesk support software is a no-brainer for your organization. The question is, what are the best practices for implementing helpdesk support software? Typically, support teams already have firmly established workflows and processes in place.
