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InvGate

How to Use Your Knowledge Base to Increase AI Chatbot Deflection

Jul 10, 2026 By Natalí Valle In InvGate
Ticket deflection is the metric IT leaders point to when they talk about AI chatbot ROI, and the knowledge base is the part of the equation that determines whether that number moves. A chatbot can run natural language processing well and still deflect almost nothing if the content behind it is thin, outdated, or scattered across articles that don't match how people actually ask questions.
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We rebuilt Spike app for Slack

Jul 10, 2026 By Spike - incident response platform In Spike
The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.
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Aiven

OpenSearch 3.6: Agentic Applications Meet Long-Term Support

Jul 10, 2026 By Andrei Trepet | In Aiven
TL;DR OpenSearch 3.6 makes agentic search production-ready, with the AI-powered Launchpad provisioning full search apps in minutes and faster default vector search, and it's the first LTS release, bringing 18+ months of guaranteed support, SBOMs, and an upstream-first commitment (every fix goes back to the main project) so teams get fast-moving open source and a stable, supported platform at once.
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datadog

Making agentic token costs visible in production

Jul 10, 2026 By Datadog In Datadog
In some organizations, high token counts have become a proxy for productivity. Some engineering teams are being pushed to max out context windows and wire in sprawling tool sets. More tokens can mean better agent reasoning and richer context during development, but token costs compound in production. Tokens accumulate across sessions, users, and tool calls in ways that are easy to overlook. Datadog’s 2026 State of AI Engineering report quantifies the scale of this problem.
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The AI Software Engineering Revolution, feat. Anthropic | Big Tent S3E9

Jul 10, 2026 By Grafana In Grafana
In this episode of Grafana's Big Tent, hosts Mat Ryer (Senior Director of AI, Grafana Labs) and Tom Wilkie (CTO, Grafana Labs) sit down with Eric Burns, Field Executive Architect at Anthropic, to talk about building trust between tech and business execs, why Anthropic bet early on running across every major cloud, and what it was like watching large language models go from "interesting" to "obviously the future" in real time.
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checkly

How Upstash Monitors Every Redis Replica with Checkly

Jul 10, 2026 By Ilter Kavlak In Checkly
There's a support ticket every SRE dreads: "is something wrong with my database?" The outage is bad enough. Worse is the possibility that the customer knew first. At Upstash, we treat that scenario as two failures rather than one: the incident itself, and the uptime monitoring gap that let a customer beat us to it. We write a postmortem for the gap, too.
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What Are The Different Payment Methods Available For EV Charger Systems?

What Are The Different Payment Methods Available For EV Charger Systems?

Jul 10, 2026 By OpsMatters In OpsMatters
Electric Vehicles are revolutionising transport. With the increasing shift away from traditional fuelled vehicles, the demand for efficient charging services has become more important than ever. Charging facilities have become a necessary service for private vehicle owners and public transport alike. While electric vehicle users are well aware of the challenges of charging stations, they also struggle to pay for them. Different charging stations have their own pricing and payment systems, and this sometimes can lead to confusion and frustration when charging.
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Why Cash Flow Still Matters in an AI-Driven Economy

Why Cash Flow Still Matters in an AI-Driven Economy

Jul 10, 2026 By OpsMatters In OpsMatters
Artificial intelligence is changing how businesses operate. Companies are using AI tools to automate customer service, generate content, analyze data, improve forecasting, and streamline everyday tasks. For many business owners, the promise is simple: work faster, reduce costs, and improve efficiency.
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speedscale

AI writes code in seconds, but delivery still takes days

Jul 9, 2026 By Ken Ahrens In Speedscale
The pitch for AI coding was speed. Claude Code, Copilot, Cursor, whatever you’re running, they all generate business logic faster than you can review it. That part is real. But look at what happens after the code gets written and the numbers get ugly. CircleCI’s 2026 State of Software Delivery Report found AI drove a 59% increase in average throughput.
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observiq

Claude Code Monitoring at Scale: Gateways and Routing With OpenTelemetry

Jul 9, 2026 By Adnan Rahic In ObservIQ
Chelsea and I recently wrote a guide on how we monitor Claude Code usage internally with Bindplane. TLDR; We remotely manage a Bindplane Distribution of the OpenTelemetry Collector (BDOT) that runs on every engineer's laptop. This setup is great, but it has one downside. Sending to Google Cloud Monitoring, Swarmia, and any other destination directly from an engineer’s laptop is limited to local processing. You can’t get the benefit of centralized routing and processing on a gateway.
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