Operations | Monitoring | ITSM | DevOps | Cloud

One of the real successes of the Agile Software development movement has been the push to have regular, frequent deployments. This has manifested as build and deployment automation and the general adoption of CI/CD. As engineers automate more processes of their software release lifecycle, an important question is how to automate Quality Assurance, which includes resilience testing and, more specifically, Fault Injection.

Real User Monitoring (RUM) is a type of performance monitoring that involves tracking and analyzing user interactions with a website or web application in real-time. RUM provides valuable insights into how users experience a website or an application by collecting data directly from their browsers and devices during these interactions. Unlike traditional performance monitoring methods that focus on server-side metrics, RUM provides real-time insights into actual user behaviors.

Over the last five years we’ve seen our customers run 583,954 incidents more efficiently thanks to a shared workspace, powerful Runbook automations, and auto-captured data. Yet despite a great deal of progress, incident efficiency hasn’t achieved peak potential. We talk to a lot of folks that are still stuck in the muck: new responders struggle to get up to speed quickly, incident commanders wade through post-incident drudgery, and knowledge silos prevent comprehensive improvements.

Kubernetes has emerged as a pivotal force in shaping modern cloud infrastructure. Originating as a brainchild of Google, Kubernetes has evolved into an open-source platform that has revolutionized how applications are deployed, scaled, and managed across a vast network of machines. Its ability to orchestrate containerized applications efficiently makes it an indispensable tool within cloud computing. However, with great power comes great responsibility, particularly in the realm of cost management.

The managed service provider (MSP) model delivers tremendous value for clients. They benefit from expertise and implementation that would be difficult and cost-prohibitive to build and manage themselves. The MSPs take on those responsibilities, which means they are on the hook for delivering the services to their clients in an effective and efficient manner.