Operations | Monitoring | ITSM | DevOps | Cloud

Amplifying the global impact of open source is at the heart of Canonical’s mission. Support is a crucial part of this exciting journey, especially when it comes to helping enterprises, institutions and communities around the world solve real-world problems through their IT infrastructure and applications. Working with thousands of global customers in a variety of use cases, our support team delivers fixes on everything open source, both Canonical-maintained projects and others.

As 2023 draws to a close, it’s time to look back on the evolution of Ubuntu Desktop over the last twelve months. The philosopher Gary Barlow once wrote “we’ve come so far, and we’ve reached so high, and we’ve looked each day and night in the eye”. These words certainly resonate in the context of our most recent Ubuntu releases.

Let’s not beat around the bush: change management is a prehistoric discipline desperately in need of fresh thinking. Its “best practices” are frankly terrible. Nobody honestly thinks manually filling out change tickets, waiting for CAB meetings and external approvals does anything to meaningly reduce risk. Change management is slow, inconsistent, doesn’t scale, and is prone to error.

Software development cycles demand rapid deployment and scalability, traditional infrastructure struggles to keep pace. Enter containerization—a revolutionary technology empowering DevOps teams to streamline their workflows, enhance portability, and drive efficiency in software development and deployment.

Building provably reliable systems means building testable systems. Testing for failure conditions is the only way to reliably root out issues before they impact customers. However, most current Chaos Engineering and resilience testing is focused on the underlying infrastructure. This helps identify potentially catastrophic failures, but misses the more frequent failures that still significantly impact customer experience.