Master the art of data grids in Alloy Navigator! Watch this tutorial video to unlock the secrets of filtering, sorting, and customizing data views in your Navigator, gaining instant insights and making smarter decisions.

In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Request sharing Zia auto-approval Live chat enhancement Fine-grained asset access Workflows for core ITSM practices ChatGPT integration By the end of this episode, you will be well versed with the latest capabilities and enhancements released in ServiceDesk Plus Cloud and able to leverage them to revamp your service delivery operations.

Harnessing the Power of AI and Automation This webinar delves into the adoption of generative AI and its role in ITSM, decision making, user experience transformation, ticket classification, self-healing, and virtual agents. It also covers incident summarization, knowledge article generation, and the AI Configuration Hub. The benefits of AI and automation, such as improved data accuracy, analyst productivity, and employee experience, are highlighted.

Exploring UEM: A Panel Discussion on Modern Device Management IT professionals from various industries delve into the significance of Unified Endpoint Management (UEM) as a business tool. They discuss its key capabilities such as device management, security, and unified endpoint experience. The conversation also covers metrics for UEM program effectiveness, the shift from traditional to modern device management, and the role of AI in UEM. The panel emphasizes the importance of UEM in enhancing business operations and user experiences.