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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Add a New Discovery Source For Virtual Machines With InvGate Insight's VMWare Integration

Discovery sources periodically run network analyses to identify devices in your IT environment, ensuring your asset inventory is updated and reliable. It is a fundamental function of any robust IT Asset Management (ITAM) tool. For this reason, we are eager to announce that InvGate Insight now integrates with VMWare! This means that now you can automatically discover and integrate ESXis and vCenters and incorporate them into your inventory without the need to download an individual agent on each one.

Analytics Plus webinar: How to stop running your IT operations on accidental discoveries

There are no two ways about it—proactive IT monitoring is the need of the hour. In today's fast-paced era, the ability to anticipate and resolve IT operational issues before they impact critical systems and businesses is crucial for sustained operations and growth. Proactive monitoring and unified alerts play a pivotal role in enhancing overall system reliability and reducing downtime, thereby improving user experience and IT operational efficiency.

Ep.12 - San Diego: An Homage to the Birthplace of ServiceNow

Come with us to delve deeper into the story behind ServiceNow’s humble beginnings. In this episode, we had the pleasure of meeting with founder Fred Luddy to hear about his upbringing and childhood job, and what inspired the creation of ServiceNow. He even shows us the first-ever ServiceNow office – a total fixer-upper. One of the original employees, Mark O’Donnell, shares his insight into the original development and doubts that the company had to face. “Nothing’s impossible, we can build anything,” says O’Donnell.

How Financial Institutions Can Maximize the ROI of IT Assets

In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of IT assets, from hardware to software, requires a structured approach to management.

Green Data: The Role of Observability in Shaping a Sustainable Future

Systems speak in data. Widespread digitization means systems communicate more than ever, while increasingly refined means of recording and interpreting their messages are revolutionizing IT management. Meanwhile, beyond the engine rooms of enterprises, our planet is trying to tell us something, too. In changing temperatures and rising sea levels, we see signs that our relationship with the natural world must change.

Ivanti Neurons - Neurons Workspace #shorts

The Ivanti neurons workspace is a tool designed to improve issue resolution within organizations. It offers device and user views, providing telemetry, remote control, and automation tools to analysts. This allows for a better understanding of device activities. A timeline view is also being developed to gather metrics and historical information across key areas. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Data Harmonization is Key to Reduce Your Attack Surface, Srinivas Mukkamala, CPO, Ivanti #goivanti

Ivanti’s Attack Surface Management report offers more expert advice on how to turn actionable data into a mature and effective attack surface management strategy. Dr. Srinivas Mukkamala, Ivanti CPO, discusses the need for organizations to consolidate and harmonize data from multiple sources to gain a comprehensive view of their attack surface. This video offers actionable advice on how to structure, analyze and apply your data to use it to inform your attack surface management strategy and quickly and effectively detect and remediate threats.

Dynamic Priorities: Attack Surface Management, Rex McMillan, VP Product Management, Ivanti #goivanti

Ivanti’s Attack Surface Management report examines the challenges of monitoring and managing expanding attack surfaces and provides strategies directly from IT and security experts into how you can practice comprehensive attack surface management. In this video, Rex McMillan, Vice President of Product Management at Ivanti, shares valuable insights on attack surface management (ASM) and why an attack surface management solution should empower organizations to detect and prioritize high-level risks even as those risks evolve in scope and severity.

A Guide to Apple Declarative Device Management for Enterprises

Apple declarative management introduces a shift from the traditional command-based model to a more autonomous and flexible framework. This approach aims to improve the efficiency and responsiveness of managing Apple devices. The components of Apple declarative management — declarations, assets, predicates and status channels — work together to create a more efficient, scalable and responsive MDM framework.