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The latest News and Information on IT Service Management, Service Desk and related technologies.

Enhanced Change Management in Motadata: 7 Tips To Simplify Your Change Implementations

Customer expectations and business tactics often take a new turn with the difference in demands. Depending on the requirements and upcoming technologies, change management becomes important. In fact, over the past few years, digital transformation has been the key contributor to business success and change in dynamics. It has improved IT management by eliminating problematic areas and making businesses capable of facing challenges.

The Ultimate Guide to Intune Migrations to Ivanti UEM

If you have purchased Ivanti UEM and are migrating to it from Microsoft Intune, you as an IT administrator must understand and execute several critical steps to make that transition smoothly. In this series of blogs, I will be looking from an Intune admin’s perspective at what it takes to migrate from Intune to Ivanti UEM. I will cover practical elements and best practices, translating terminology used across both products to pave the way for a seamless and successful transition.

TOP 5 Best Enterprise Service Management Software for 2024

If your business is looking to prioritize efficient cross-department service delivery, you are probably in the quest for reliable and feature-rich Enterprise Service Management (ESM) software. It’s no secret that Enterprise Service Management is on everyone’s radar: this practice will make sure all service delivery is aligned with your overall company’s goals, which is no small task.

The NIS2 Directive: What You Need to Know

The last few decades have seen a remarkable evolution in the technology landscape. Widespread growth has led to a spike in cybersecurity crime, translating into increased regulations globally. In 2016, the EU established the Network and Information Security (NIS) directive as its first comprehensive cybersecurity directive. Now, the EU is updating the directive in response to evolving cybersecurity challenges.

Rod Thill and ServiceNow's Nick Tzitzon debunk AI myths

Content Creator Rod Thill and ServiceNow’s Chief Strategy & Corporate Affairs Officer Nick Tzitzon sit down during Knowledge 2024 to debunk common AI myths, like whether or not artificial intelligence will take our jobs. Nick also shares his thoughts on the future of AI and how putting AI to work for people in the business world will have an impact.

10 Best IT Asset Management Software - 2024

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT infrastructure. But to do it effectively, you need a tool instead of relying on spreadsheets. A good Asset Management software can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!

UWM: What's in the Suite? #ivanti #UWM

IWC is composed of three main components: security, governance, and user workplace manager. The User Workplace Manager offers deployment options and event feedback, while the Pharma Manager optimizes log on and manages user personalization and profile. Performance Manager enhances CPU and memory, and Environment Manager prepares tasks before user login. SQL Server integration and Application Lockdown feature are also included, along with a Start Menu Builder for customization.

3 Key Takeaways From a Business Roundtable with U.S. Cybersecurity Leaders

A new front has opened in American national security. It is being fought in cyberspace, and private businesses in critical industries like energy, healthcare, water and financial services are on the frontlines. This was the message delivered by Congressman Mark Green (R-TN-7) and Jen Easterly, Director of the Cybersecurity and Infrastructure Security Agency (CISA) at a business roundtable in Nashville, Tennessee, this week.

The Fourth Principle of AI by Design: Simplicity and Accessibility

A tool’s success often rests on one question: Is it easy to use? In this final installment of our series on the AI by Design framework, we’ll discuss how SolarWinds applies best practices in simplicity and accessibility to develop artificial intelligence-driven solutions that provide a deeply intuitive user experience. Let’s take a closer look.