Done well, an ITIL Priority Matrix can decrease service downtime, improve customer and employee experience, and make request and change processes more efficient. In this video, we'll cover what a Priority Matrix is, how it works, and the pros and cons of using one. We'll also identify some essential concepts you need to be familiar with.

Overview of a global study by ServiceNow and Oxford Economics on the extent of AI implementation across enterprises, highlighting the concept of AI maturity and the performance of leading global organizations.

Bridging the Gap: Enhancing Cybersecurity through IT, Security, and Business Alignment The discussion explores the role of IT and security teams in technology and the challenge of translating these efforts into business understanding for resource allocation. It emphasizes the need to reinvent approaches to bridge gaps between IT, security, and business understanding. The importance of breaking down organizational silos, adopting the Secure by Design standard, and aligning with the CIO and CISO to enhance security is highlighted.