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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding Microsoft's Latest Zero-Day Vulnerability #patch

Microsoft has identified a zero-day vulnerability in the Windows kernel, rated 7.0 on the CVSS scale. Organizations often misprioritize vulnerabilities, focusing on high-severity scores instead of those actively exploited. Many lower-severity vulnerabilities are chained by attackers. A risk-based approach to vulnerability management is crucial. Current Windows OS versions are affected, and organizations should consider Extended Security Updates to mitigate risks as more zero days are anticipated.

Urgent Security Alert: New Firewall Vulnerabilities Identified. #patch #shorts

Cisco has identified a new attack variant targeting firewalls, highlighting the need for user education on vulnerabilities. A vulnerability discovered on November 5th affects nearly 50,000 devices, with many still at risk as of September 30th. Organizations struggle to expedite updates due to complex configurations and implementation challenges. Recent research indicates that network edge devices are prime targets for zero-day vulnerabilities, emphasizing the need for improved security measures.

Agentic AI and the End of Traditional IT (w/ Robb Wilson)

In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how adaptive, self-orchestrating systems will reshape work far beyond today’s service models.

Optimize Your Android Deployments with Ivanti

Whether your organization’s mobile ecosystem consists of bring-your-own devices (BYODs) or corporate-owned devices, the Android operating system is likely part of the mix and has implications on IT and security. Explore some of the latest productivity-boosting tools to help admins automate routine tasks and provide secure, available and accessible mobility for end users of Android.

The Bot Revolution: How Gilbert+Tobin Improved Employee Experience through Service Desk Automation

In this in-depth interview with Steve Thornton, Head of Service Delivery at Gilbert+Tobin Steve reveals how the Service Desk cut the time to resolve issues, increased employee satisfaction and adopted a shift-left approach with improved career opportunities within the service desk – all with the aid of automation bots via Ivanti Neurons. Listen to how Gilbert+Tobin.

UK Cybersecurity Bill #shorts

The UK introduces a cybersecurity bill that enforces stricter regulations for critical infrastructure. As threat actors become more aggressive and utilize AI for advanced attacks, the legislation mandates organizations to respond quickly to incidents. Vendors must notify authorities within 24 hours, and emergency powers are created to improve cybersecurity responses. The emphasis is now on managing exposure in vulnerability practices.

InvGate Presents "Veil": A New Modern Theme Redefining The User Experience

From day one, design has been at the heart of InvGate. Impactful solutions should solve problems but in a way that feels effortless, modern, and easy on the eyes. Today, this belief takes a new level. InvGate Service Management V8 and InvGate Asset Management V3 are officially smoother, cleaner, and sharper. This redesign aims to bring a new level of clarity and refinement to the InvGate experience that aligns with the future we’re building. Keep reading to discover what changed.