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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Understanding Mean Time to Resolve

Jul 30, 2024 By Pablo Sencio In InvGate
Back in the day, IT teams often spent countless business hours manually sifting through logs, diagnosing issues, and identifying the root cause of a system failure. This painstaking process frequently led to prolonged downtimes and frustrated users. Today, organizations can’t afford such inefficiencies. Keeping systems running smoothly is key, and that’s where critical metrics like Mean Time to Resolve (MTTR) come into play.
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InvGate

Change Advisory Board: Definition, Best Practices and Roles

Jul 30, 2024 By Ignacio Graglia In InvGate
In today's fast-paced business environment, managing change effectively is crucial for organizations aiming to thrive. This is where the Change Advisory Board (CAB) comes into play, acting as the guiding force in the change management process.Imagine a team of experts who assess, evaluate, and approve changes, ensuring that everything runs smoothly while minimizing disruptions. Sounds like a superhero squad, right? Well, that’s precisely what a CAB is!
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nexthink

Staying on Top: Nexthink's Continuous Pursuit of Excellence

Jul 30, 2024 By Yassine Zaied In Nexthink
"It's tough to get out of bed to do roadwork at 5 am when you've been sleeping in silk pajamas." This quote from boxing champion Marvin Hagler, I feel, perfectly encapsulates the relentless drive needed to sustain excellence in any endeavor. It speaks to Hagler’s vigilance against complacency, an ethos that resonates deeply with us at Nexthink, especially as we celebrate our 20th anniversary and our ongoing status as a Leader in the Forrester Wave.
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Asset Infinity

What Is IoT? Benefits for IoT Asset Management

Jul 29, 2024 By Asset Infinity In Asset Infinity
In today’s fast-paced business environment, the efficient management of assets is crucial for maintaining productivity and profitability. The Internet of Things (IoT) has emerged as a game-changer in asset management, offering innovative solutions to traditional challenges. This blog post explores what IoT is, its benefits and drawbacks, and how it is revolutionizing asset management using IoT.
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Asset Infinity

Cloud Based vs. Self Hosted vs. On Premise Asset Management

Jul 29, 2024 By Asset Infinity In Asset Infinity
In the world of asset management, choosing the right system can significantly impact your business's efficiency and productivity. Cloud-based, self-cloud-hosted, and on-premise asset management solutions each have their own set of advantages and disadvantages. This blog post will explore these options in detail, helping you make an informed decision about which system is best for your organization.
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motadata

How to Integrate IT Asset Management With Service Desk?

Jul 29, 2024 By Arpit Sharma In Motadata
Integrating IT Asset Management (ITAM) with your service desk is crucial for streamlining business activities and optimizing resource utilization. The ITAM process encompasses the tracking, managing, and reporting hardware assets throughout their lifecycle, ensuring that data centers operate efficiently and cost-effectively. By aligning ITAM with your service desk, you create a unified system that enhances visibility and control over assets from procurement to retirement.
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Optimize Your ESM Workflows with Automation

Jul 26, 2024 By Ivanti In Ivanti
Sick of the lost time outmoded workflows cause your IT team? Automation is the secret weapon you've been waiting for to streamline manual processes, free your IT staff and dramatically improve service quality across your organization. Join our live webinar moderated by Ivanti’s Phil Bowermaster and featuring real-world success stories from SCI's Jesse Miller and NCC Group's James Wooltorton — who’ll explain how you can optimize your workflows and take your ESM strategy to new heights.
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