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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Combining MDM and MTD for Strategic Security

The mobile threat landscape is constantly evolving, with advanced threats like CryptoChameleon emerging all the time. To effectively combat these challenges, organizations need a comprehensive solution – and that’s where combining Mobile Threat Defense (MTD) and Mobile Device Management (MDM) comes in. While MTD can identify potential threats on mobile devices, it often lacks the capability to take proactive measures to address them once they’ve been identified.

Aligning Database Operations With DevOps

Even with dedicated database staff (often with impressive technical skills), businesses need help understanding how to address database issues. IT managers and database specialists are keen to try different approaches to keeping databases working as efficiently as possible. One popular approach is ‘DevOps’. As companies navigate the complexities of digital transformation and a growing trend toward cloud migration, IT environments have become extraordinarily complex.

Canned Responses and Snippets: Your Key to Accurate, Consistent Communication

Watch this quick video to discover how to use snippets for canned responses, predefined answers, and more! Learn how Alloy Navigator helps save time, enhance efficiency, and ensure consistent, accurate communication across your company. Key moments: Streamline your ITSM/ITAM routines and boost customer satisfaction!

Exploring Cloud Migration: Opportunities, Challenges, and Investment Priorities

Exploring Cloud Migration: Opportunities, Challenges, and Investment Priorities The discussion kicks off with the potential of 'lift and shift' in cloud migration, tackling worries about reinventing processes and saving costs. It delves into investment priorities such as assets, discovery, and enhancing the digital employee experience. The latest additions to the portfolio offer a unified dashboard, making customer interactions more straightforward.

Organizational Change Management: What is it and How to do it

Organizational Change Management is a crucial process that helps businesses navigate transitions and adapt to new circumstances. As organizations evolve, they often face the challenge of implementing changes that can significantly impact their operations, culture, and overall success. This article will explore the ins and outs of effective Organizational Change Management, providing insights and strategies that can help your organization thrive during times of change.

Senthil shares insights on leveraging ITOM for effective IT management in media environments.

In this video, Senthilnathan Thirunavukkarasu, Network and Security Manager for Australian Community Media, delves into the critical role of IT in media organizations and the specific challenges they encounter in networking. He discusses how ManageEngine's NetFlow Analyzer enhanced their visibility into network usage, providing insights into who is using what resources.
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Workflow Automation Explained: What It Is & Why It Matters

Workflow automation is essential to driving efficiency and productivity in your workplace. 76% of businesses now use automation for standardizing or automating daily workflows, with 31% of businesses having fully automated at least one function. Are you... In this guide, we'll delve into the concept, benefits, and practical applications of workflow automation, providing you with the insights needed to enhance your business processes.

Digital Transformation: A Comprehensive Guide to Embrace the Future

Digital transformation is no longer just a buzzword; it's a necessity for businesses aiming to thrive in a rapidly evolving landscape. By integrating digital technologies into all areas of an organization, companies can fundamentally change how they operate and deliver value to customers. This transformation is not merely about technology; it’s about rethinking how businesses engage with customers, streamline operations and processes, and create value in an increasingly digital world.

10 Easy SOP Examples and 2 Ready-to-Go Templates

Standard Operating Procedures (SOPs) are the backbone of any well-run organization, providing a clear roadmap for employees to follow and ensuring consistency across all aspects of the business. By implementing effective SOPs, companies can unlock a world of benefits, from improved productivity and reduced costs to enhanced customer satisfaction and better risk management.