Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to Hector’s 2025 Fall Update! This new release takes your trusted platform for inventory management to the next level — improving speed, flexibility and visibility on Hector’s web and mobile applications. At Hector, we work hard to offer a comprehensive and innovative solution for your organization. With two whole new modules, even more integrations, and optimized workflows, we’re proud of this evolution and are excited to see how these new features will simplify asset management across your organization.

Losing track of cloud resources is one of the fastest ways to rack up unexpected bills. In this video, Matt Beran shows you how InvGate Asset Management's Google Cloud integration helps you automatically sync and manage your GCP virtual machines, SQL databases, networks, and storage — all in one centralized asset inventory. InvGate also integrates with Amazon Web Services and Azure, giving you complete visibility across your entire cloud infrastructure.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our product experts answered your queries.

Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can learn from one of nature’s most adaptable creatures. From organizational plasticity to the changing role of middle managers, Steve offers a pragmatic roadmap for thriving amid rapid AI-driven transformation.

A modern service desk goes far beyond basic ticketing, serving as the central engine for IT operations. This THWACKcamp session from SolarWinds Day reveals how to streamline and standardize ITSM workflows, transforming the service desk into a strategic asset that eliminates administrative headaches. SolarWinds Sr. PMM Lauren Okruch and THWACK MVP Jeremy Mayfield, Director of IT at National Sugar Marketing, explore how modern service desks go beyond ticketing to become the hub of IT operations.