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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Workspace Control: Migration Paths

With Ivanti Workspace Control (IWC) approaching end of life, easing your organization's migration is front of mind. Lead Sales Engineer Patrick Kaak and Senior Sales Executive Sacoro Fraenk outline why Ivanti is transitioning to User Workspace Manager (UWM) as part of its cloud-first strategy, as well as the three migration paths available to IWC users and what you'll gain from making the switch.

10 Kaspersky Alternatives to Replace The Antivirus After The US Ban

The United States government has recently banned Kaspersky, Inc. from selling and updating its antivirus software within the US. The Commerce Department’s prohibition has triggered an active search of Kaspersky alternatives in organizations to stay in compliance. If you’re looking for antivirus options, you’re in the right place! We put together this guide with the top 10 best Kaspersky alternatives to help you out in the search.

Top Benefits of Implementing an IT Maturity Model

In today's rapidly evolving technological landscape, businesses increasingly rely on IT to drive growth, improve efficiency, and stay competitive. However, simply having an IT department is not enough. To truly leverage technology's power, organizations must ensure that their IT processes, policies, and infrastructure are aligned with their business goals and operating optimally. This is where an IT maturity model comes in.

Cost Management: Definition, Benefits, And Tools

Any business aiming to control and optimize their expenses can benefit from implementing structured and consistent Cost Management. It's a journey toward not just surviving but thriving in an ever-evolving marketplace. In this article, we'll break down what this practice entails, highlight its key benefits, and introduce you to effective tools that can help you manage your costs efficiently.

The 5 Stages of The ITIL Service Lifecycle

The ITIL service lifecycle is a framework comprising all the processes needed to effectively manage the whole service lifecycle of any product or service offered by an organization. Its scope encompasses the entire lifecycle of IT services, from their initial concept to day-to-day management and operations and their final retirement. It is divided into five core stages or phases, each focusing on specific activities and processes.

#CyberDefense 101: Phishing + Credential Attacks | Security Insights Ep. 40

Ivanti's Chris Goettl (VP of Product, Patch Management) welcomes back Robert Waters (Lead PMM, Exposure Management) for a follow-up on Verizon's 2024 Data Breach Investigations Report, discussing the two main attack vectors used in most breaches -- phishing and credential attacks -- and how your organization should go about defending itself. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

What is Patch Management? A Complete Guide

Let us begin with an example that underlines the importance of patch management. Software vulnerabilities are real, irrespective of the business entity. One of the leading healthcare organizations providing data for more than 10 million people had an adverse situation in 2023. Their focus group revealed that while there was a nod to patch management, the prioritization was not taken seriously due to a lack of resources and perceived minimal risks.

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance.