Sometimes we associate “big” with power and success, but being small doesn’t mean you can’t compete—you just need to be smarter at creating a sustainable competitive advantage. Here are 10 things you can do as a small managed service provider (MSP) to punch above your weight.

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires setup to use, but once you start, the power and flexibility of this feature is almost limitless. In this blog piece, we’ll walk you through a powerful use case for custom fields in NinjaOne. Refer to part one of this series for a quick overview of NinjaOne Custom Fields.

Help desks became staples of the IT industry in the early 90s, earning their place by being the most efficient way to deal with calls from IT users. Help desks became the go-to means of dealing with IT troubleshooting as well as handling requests for guidance or new software. This trend rolled out alongside the general progression of IT in the workplace. During this time, technology began to integrate and support every aspect of the organization from marketing to customer service to HR.

The state of backup technology has moved forward, and many of the old assumptions are no longer true. For years, image-based backup was considered the industry standard. But today’s IT professionals really need full-system recovery capabilities without the built-in inefficiencies of legacy image backup products. Image-based backup backups are far from ideal, especially for managed services providers (MSPs).

Managed service providers (MSPs) proactively deliver on-premises services to client organizations and manage their IT networks. To achieve this, they rely on numerous customized tools designed specifically to manage the complete IT infrastructures of all their clients. MSPs most often rely on remote monitoring and management (RMM) tools to provide services to customers, meet their SLAs on time, and have a good ROI.

I don’t usually do blog posts on news stories, but this one has the potential to impact a lot of people, so I thought it was worth taking a closer look. The top-level story is that Microsoft announced it will not be releasing Hyper-V Server Free as part of Windows 2022. However, if you’re already using Hyper-V Server Free 2019, you can continue to do so until 2029. Hyper-V Server Free is basically a Windows Server Core on which Microsoft has pre-installed the Hyper-V role.

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires setup to use, but once you start, the power and flexibility of this feature is almost limitless. In this blog piece, we’ll walk you through a powerful use case for custom fields in NinjaOne. Refer to part one of this series for a quick overview of NinjaOne Custom Fields.

With image backup now generally available to our partners, Ninja Data Protection is ready for prime time. When we first launched Ninja Data Protection in 2020, our backup solution was a Windows-only, cloud-only file and folder backup solution. With several hundred partners adopting the solution and providing feedback, we were able to rapidly adapt our backup roadmap to customize the solution to our partners needs and wants.

For managed services providers (MSPs), providing the highest quality returns on your customers’ investments is always a top priority. There are many reasons for a business to hire an MSP, but increasing IT productivity and strengthening their bottom line tends to be at the core. While many practices are essential to achieving that goal, few are more important than IT documentation, which can increase productivity, boost quality of service, and heighten consistency.

For a managed services provider (MSP) business, building a great relationship with customers is the ultimate way to secure continued business and build your brand. Every strong customer relationship centers on one key concept: trust. Without trustworthy correspondence between you and your customers, you can’t do much to prevent your end users from switching to another MSP team.