Automation has become the backbone for businesses wanting to stay afloat in the highly competitive markets today. Managed Service Providers (MSPs) are among those reaping heavily from IT automation processes. The benefits MSPs obtain from IT automation include lower costs, reduced errors, and increased productivity. With automation, MSPs can acquire better data, become more reliable, and scale their operations.

In their effort to protect their customers from a range of modern threats, managed services providers (MSPs) may encounter a strategy known as credential stuffing. This hacking technique involves rapidly inserting large numbers of usernames and passwords—often collected from corporate data breaches—into the login fields of other sites and digital services.

My previous blog was, “I’ve never used a Mac, and now I need to manage them.” For the second installment of this series I will highlight some key tools and resources for the new Mac admin.

Today, NinjaOne, a unified IT operations platform for MSPs and IT departments, has introduced new image backup capabilities to Ninja Data Protection, the company’s natively developed backup and disaster recovery solution. Additionally, the company is now offering Ninja Protect, a new bundled security product with BitDefender to improve users cybersecurity standards and resist ransomware.

eG Innovations is an end-to-end performance monitoring solution provider with a dedicated MSP solution and an MSP partner program to allow MSPs to use our functionality to provide value-added premium services. For example, MSPs use our eG Enterprise solution to provide managed first line helpdesk support or to provide dashboards and portals to enable individual clients to monitor their IT infrastructures and applications.

To pull off a data breach, today’s cybercriminals have some formidable tools at their disposal. They can use software to guess simple passwords. They may infect a system with ransomware, only returning stolen information when they’re received payment. They might choose to deploy a social engineering attack and gain access to a network through human error.

Any MSP owner or IT director knows the pain of losing valuable institutional knowledge. While often overlooked, strong IT documentation can be the difference between hours, potentially days, of downtime and a smooth operation. To avoid these costly missteps, IT pros are increasingly turning to IT documentation software to help document, standardize, and use contextual information about their IT environments.

In 2010, American Express® launched #ShopSmall, the first national campaign to promote and support small businesses. The campaign culminates with Small Business Saturday, observed yearly on the day following Black Friday, a day that is classically a high traffic day for shoppers to spend big with corporate retailers. NinjaOne prides itself on being a vendor with small business roots, having started with humble beginnings and being led by a team of independent IT leaders.