Although it’s good to stay optimistic for 2022, it’s difficult to deny that the main challenges the world has been facing since the beginning of the pandemic are still among us. Cybersecurity continues to be one of the key global targets for criminals in a world where an ever-increasing percentage of the workforce is shifting to working from home (WFH), leaving organizations more vulnerable than ever to a wide array of threats.

As the world has shifted towards remote work in the wake of Covid-19, the need for remote management and monitoring tools has increased. Managed service providers (MSPs) use RMMs to provide off-site, automated and streamlined support to their clients for their IT needs. Having an efficient RMM can reduce workload and give MSPs a competitive edge over adversaries. So let’s take a more detailed look at what an RMM software can do and then a look at the best RMM software tools for MSPs in 2022.

One of the questions I regularly get asked is what common automation tools do I use or what do I advise people to use for various use cases? I thought I’d put this information into a blog for easy reference for our partners and others. Note: None of the recommendations below are commercial endorsements, but they are suggestions based on what I’ve used personally in the past. You are welcome to use whatever you want since most of the things below have other options, free or paid.

So, you’re thinking about replacing your current backup solution. Well, before you start requesting price quotes and comparing feature matrixes you should understand that a change can have both short-term and long-term impacts. The extent of the impact depends on several factors, including why your clients need backup, how those backups are being performed, whether they have ever experienced data loss, and how long they need to retain backup data.

The cloud has become a core component of Information Technology because of its flexibility, affordability, and ease of use. Software is run via cloud subscription models, reducing time to market and simplifying distribution. Entire offices have moved into the cloud, allowing teams of all sizes to collaborate and communicate remotely. Beneath it all, files and data are stored and shared in the cloud where it’s readily accessible across devices.

I was asked to write a pledge to help promote the importance of Safer Internet Day, which is taking place February 8. If you are not familiar with Safer Internet Day, it is a day dedicated to highlighting practical ways in which you can be involved in creating and maintaining a better online world. You can read more about it here. I took on this task and actually came up with two pledges: a personal and business one.

The public sector hasn’t always had a reputation for digital agility and modern hardware, but that’s beginning to change thanks to COVID-19. Forced to operate from home, public sector employees are employing a mix of devices and cloud strategies to keep city services running. However, these very same advances could be fueling shadow IT within public sector organizations and leaving them vulnerable to data leakage, theft, or attack.