MSPs Fast Becoming a Primary Target for Cybercriminals
Attacks on MSPs and their customers have almost doubled in the last 18 months-while security remains a top growth opportunity, according to independent research commissioned by N-able.
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The latest News and Information on Managed Service Providers and related technologies.
IT Automation Scripts: Definition and Overview
Script automation allows IT professionals to use automation software to leverage scripts in a managed framework to optimize various mundane tasks. With automation being the key to running a swift and responsive IT department, scripts are essential for any network administration arsenal.
NinjaOne Releases Ninja Ticketing Into General Availability, Expanding Its Unified IT Operations Platform For All Customers
Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.
Server Monitoring and Alerting
Server and IT infrastructure monitoring are critical to ensuring the performance and longevity of your client systems. Even more so, remote monitoring technology, in particular, has helped define the entire modern IT industry. In this post, we’re going to discuss several of the main monitoring concepts, including metrics, alerting, and monitoring, and why they are important.
The Single Biggest Pricing Mistake You Can Make for your MSP
I’m in the middle of planning a family celebration for my daughter’s upcoming Confirmation ceremony. The invitations have gone out, I’ve booked the restaurant where we will have lunch afterwards, and I’m currently sourcing a local bakery for the cake and sweets table. While scrolling through Facebook the other day, one of my friends “Liked” and tagged a new local bakery.
MSP Live Chat Making Customer Success Your Competition Killer
Your customers’ expectations and demands around IT are changing. Want to learn how you can better align your work with their evolving business goals and priorities? And ensure that you don’t just win new customers, but that you win them for life? Watch our MSP Live Chat with Lifecycle Insights CEO Marnie Stockman. Not only is she an expert in MSP customer success, she literally wrote the book on it.
Most-Loved Open Source Tools: Free solutions recommended by IT Pros
The best free and open-source software are tools that users simply cannot live without — they make everyday tasks on Windows, Mac, and Linux easy without any of the associated costs or licensing fees that come with pay-to-play solutions. For some quick background, open-source software took off during the earlier days of IT in the late 1990s and has changed the world ever since.
5.3.1: A Major Update for Ninja Ticketing
Ninja Ticketing has been out for just over 6 months and is now generally available to all customers. Our 5.3.1 release adds a ton of improvements based on both our strategic roadmap for ticketing and early adopter feedback.
NinjaOne's 5.3.1 Release: New User Permissions, New Monitoring Templates, Better Reporting
Ninja's feature-packed 5.3.1 release provides a ton of out-of-box functionality, better reporting, and improved user permissions. 5.3.1 also includes major updates to Ninja Ticketing that you can read about here.
Customer Panel: CDI and PROACT Discuss Observability Platforms for MSPs
In this customer panel video Chris Black, CTO Managed Services at CDI, and Per Sedihn, CTO & VP Portfolio & Technology at ProAct, talk about their partnerships with LogicMonitor. Topics include the importance of predictability, automation, and intelligence in observability platforms for Managed Service Providers, specific ways LogicMonitor helped both companies scale quickly, and the future of support for hybrid infrastructures with unified observability.