You’ve got a script. Maybe you wrote it or maybe you found it online, but it handily solves a problem your users face or does a task you typically spend several minutes on with a single command many times a day. With any RMM platform, it would normally be a simple matter of deploying the script to those devices, setting the schedule for it to run, then sitting back and sipping your beverage of choice. Unless you’re in the server room—no food or drink in the server room.

Microsoft began the launch rollout of the New Commerce Experience (NCE) in January 2022. This launch brings about changes that impact how MSPs and end-users purchase Microsoft 365 licenses. In addition, Microsoft created the NCE to reduce complexity and offer savings for long-term commitments while also bringing on new features to make CSP a competitive alternative to the traditional Enterprise Agreement (EA). This post will cover everything you need to know about Microsoft NCE.

“Hello, my name is Eric, and I am a Backup Nerd.” When spoken during an introduction, that statement might easily be mistaken as insulting or demeaning to myself and others. In some circles, it could easily be interpreted as a call for help or as my acknowledgement (or “first step”) to admitting that I might have a problem. Head Nerd, specifically the backup variety, has been my professional title for the past few years and I fully embrace it.

Technology has become increasingly prevalent in business operations, to the point that it's practically mandatory. IT assets can range from individual computers to entire networks. Since there are typically countless different IT assets, the process of IT Asset Management has become increasingly essential.

Owning an IT business isn't for the faint of heart. Risk naturally comes with the territory, but according to successful MSP veterans, owners can do several key things to mitigate their risk and give themselves a foot up over the competition. Instead of preparation and proactivity, many businesses find themselves where quick reactions to risks that arise are the only way forward—business whack-a-mole, for lack of a better term.

There is a great deal of marketing guidance out there on what MSPs can do to help drive new leads into their organization. One thing that is going to make all the difference in the world between a prospect reaching out and engaging with you, or clicking that back button, is making sure your website is the very best that it can be. Many marketing experts agree that the most important asset MSPs have at their disposal from a marketing perspective is their website.

In recent weeks, international headlines have been dominated by the Russia-Ukraine war and its potential to escalate into cyberspace due to punishing economic sanctions by the west. On March 21st, 2022, the Biden administration released a statement calling for the public and private sector to “accelerate efforts to lock their digital doors” in light of the Russian cyber threat.

In this day and age, important business information is more likely found stored on networks and devices than recorded on physical paper. If a disaster strikes and the safety of your data is compromised, having solid backups in place is the key to reduced RTOs (Recovery Time Objective) and having peace of mind. Multiple backup types are available to store and secure your data safely. Let's discuss the different types of backup, their features, and the benefits of each type.

One of the best parts of my job is helping our partners work through challenges. In these situations, I usually review their N-able N-central® configuration and offer suggestions on operational adjustments they can make to best align their service delivery to their RMM. I also enjoy working with leadership, such as the managing VP or director of IT, who can invoke real transformational change in their organization.