In my first two blogs in this series, I looked at some of the obvious signs and not so obvious signs that it might be time to change your RMM. However, the reality is that most MSPs don’t want to change unless they really have to, and in many of the cases I’ve seen they’re prepared to let things be bad for way too long.
Effective troubleshooting and resolution of critical production issues require DevOps and R&D teams to utilize logging and observability. However, selecting the right logging solution can be challenging, given the wide range of available options and associated costs. Additionally, the strategy for logging usage should be tailored to the needs of different personas and use cases, such as DevOps engineers versus developers.