Operations | Monitoring | ITSM | DevOps | Cloud

Why the end-user experience is crucial to achieving business success

This last decade has seen abundant changes in the way businesses operate. Digital transformation is no longer a new term, however, is still relevant. It has resulted in virtual establishments superseding the popularity of brick and mortar setups, becoming the prime choice of business operations.

Bringing the SaaS ecosystem together to improve cybersecurity

In today’s digital environment, no company is immune to cyberattacks. In fact, more than one-third of organizations worldwide have experienced a ransomware attack or breach that blocked access to systems or data, according to IDC.1 From the Capital One incident to the SolarWinds attack, businesses and organizations of all facets and sizes are at the forefront of such threats.

Four Use Cases for Optimizing Your Cloud Operations With PagerDuty Runbook Automation

The cloud is easy and powerful—until it’s not. Once companies have customers, commitments, and compliance concerns, they often have to create cloud operations teams to manage the cloud on behalf of their fellow employees. Often, organizations that migrate to the cloud find themselves hampered by inefficient cloud operations if they haven’t standardized their IT procedures for operability.

Top Trends in Cybersecurity 2022: A Gartner Report

Gartner recently released a report highlighting the top trends in cybersecurity for 2022. They discuss how businesses must reframe their security practices, rethink their technology, and adopt new responses to modern threats. This is in line with DevSecOps trends that we see in the market and hear about from our customers. Companies that are working in this way are taking a more holistic approach to cybersecurity by adopting tools that speed up and, when possible, automate security.

Atlassian Team '22 ITSM Keynote

Service management teams operate much like legendary bands - individual rock stars coming together to create incredible experiences. But new ways of working are stressing the seams of traditional ITSM. Learn how Atlassian powers modern development, operations, and business teams by offering the best of both worlds: autonomy with coordination.

Why Build a Transport Network

Since the days of voice calls transmitted along the top wire of a cattle fence, telecom providers have been looking for new and better ways to transport their service offerings. Today there is a wide array of alternatives from optical to switched and routed, logical mesh, ring, and star architectures to choose from. How do you know which is right for you? What is the best mix of design, build and manage features to carry you into the future? Moreover, how do you keep your project cost-effective?

Keep Stakeholders Informed During Major Incidents

During major incidents, it’s crucial that all stakeholders are provided with the status updates they need. Those communications however need to be tailored to what the stakeholder actually needs, and provided in a streamlined format that works best for them. Just like alert fatigue, communication fatigue can be detrimental during an outage or other service reliability issue.