Operations | Monitoring | ITSM | DevOps | Cloud

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore why organizations should implement Zero Trust in 2021. In 2010, John Kindervag introduced the concept of “Zero Trust” which has become a touchstone for cyber resilience and persistent security. Zero Trust is not a security product, architecture, or technology.

The onset of ServiceNow has relieved the IT Services workforce. With CloudFabrix RDA added to it, we made it even better. Let’s face it that many IT Service transformation implementations take longer because of a lack of automation around migration and production. The efficiency of ITSM is further compromised due to the absence of data automation and enrichment. ServiceNow with Robotic Data Automation stirs a positive impact on three critical areas of data operations ITSM teams.

These are interesting – and challenging – times to be a Managed Service Provider. When it first published its Managed Services Market Size Forecast, Mordor Intelligence valued the market at US$152 billion in 2020, and predicted it to reach US$274 billion by 2026, a compound annual growth rate of 11.2%. Over a year later, following a pandemic which has changed the way most of us work and which will probably see permanent changes going forward, Mordor is sticking by its prediction.

In my time as a systems engineer in the insurance industry, I learned a lot about compliance programs and the challenges that organizations face to ensure infrastructure is compliant. Audits were time-consuming and handoffs between security, compliance, and infrastructure operations teams were always challenging.

When the PSP policies in Kubernetes are near their deprecation, with this article by Squadcast, you will learn a different approach for governing your Kubernetes cluster security using Kyverno - a policy management tool.

“SLO is a favorite word of SREs,” Grafana Labs Principal Software Engineer Björn “Beorn” Rabenstein said during his talk at KubeCon + CloudNativeCon NA 2019. “Of course, it’s also great for design decisions, to set the right goals, and to set alerting in the right way. It’s everything that is good.” So what happens when things go bad?

Workflow management tools can have a tremendous impact on team performance. Is your team failing to live up to expectations? Do you have a clear plan to drive productivity and improve customer satisfaction? If you’re struggling to get more from your team, we would recommend implementing StartingPoint into your operations for a streamlined workflow. When it comes to finding a comprehensive solution for workflow automation, StartingPoint ticks all the boxes.