It is not always possible or necessary for an organization to rely solely on cloud resources. For example, requirements might call for on-premises infrastructure for privacy reasons. Alternatively, some organizations might use both on-premises infrastructure and public cloud services provided by companies like AWS, Azure, or Google.
Root cause analysis (RCA) is a systematic approach to defining symptoms, identifying contributing factors, and repairing faults when problems arise. The process can be applied to virtually any problem in any industry, from NASA’s Apollo 13 mission to everyday tech problems that happen within modern IT departments.
Four years ago tomorrow, our team rang the bell to open the NYSE for PagerDuty’s IPO. We spent two weeks traveling to meet hundreds of prospective investors in person, sustained by a diet of Cheetos and green M&Ms, sneaker-clad walks to meetings, and unwinding with bad karaoke. We’ve grown in many ways in our first four years as a public company. We have more than doubled the number of customers on the PagerDuty platform, and nearly tripled the number of users.
