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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

incidenthub

The Ultimate Guide to Incident Management Tools in 2025

Aug 9, 2025 By Hrishikesh Barua In IncidentHub
Incident management tools play a key role in helping organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2025 with their features to help you arrive at the right one. We have focused on tools that have incident management capabilities.
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bigpanda

Enhance IT change management processes with BigPanda

Aug 8, 2025 By Rachel Pearson In BigPanda
Human-executed change is still the most significant contributor to IT outages, and traditional IT change management can’t keep up. One global enterprise processes over 30,000 changes per month, supported by more than 10 Change Advisory Board (CAB) meetings per week, and still sees 15–20% of major incidents caused by changes. Even more telling: 60% of those incidents are linked to changes previously assessed as “low risk.”
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pagerduty

Quarterly Wrap-Up: Product Updates Across the PagerDuty Operations Cloud

Aug 7, 2025 By Aatharsha Jeyachelvan In PagerDuty
Summer is in full swing, and we’ve been busy cooking up some exciting updates to make your operations life easier (and less stressful). This quarter has been all about bringing AI agents into the mix to handle the heavy lifting—whether that’s fixing those pesky recurring issues automatically or surfacing the exact context you need when something totally new breaks. We’re excited about the impact this will have on your day-to-day operations.
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Pager fatigue: Making the invisible work visible

Aug 7, 2025 By incident-io In Incident.io
No matter how hard you try to prevent it, your product will break. And sometimes, it breaks in the middle of the night. Getting paged at 3 a.m. is rough. Getting paged again two hours later because of a follow-up issue you missed the first time is even worse. So how can a manager stay aware when their team is having a tough night or a tough week on call, without relying solely on direct reports?
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onpage

OnPage Named in the 2025 Gartner Hype Cycle for Real-Time Health System Technologies

Aug 6, 2025 By Ritika Bramhe In OnPage
We’re excited to share that OnPage has been recognized as a Sample Vendor in the 2025 Gartner Hype Cycle for Real-Time Health System Technologies, within the Clinical Communication and Collaboration (CC&C) category. According to Gartner, CC&C systems are mobile platforms used by clinicians, care teams, patients, and caregivers to collaborate on treatment and care activity across ambulatory, acute, post-acute, and virtual care settings.
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Introducing the Coralogix SLO Center

Aug 6, 2025 By Coralogix In Coralogix
Are you struggling to define reliability targets? Teams nowadays are turning to Service Level Objectives (SLOs), reliability targets that can be used to define how much you can play around with your systems before users are affected too much. While they're a great way of defining reliability targets, they are difficult to manage. That's why we built the SLO Center. One place to define, track, zoom into, and stay on top of all your reliability targets and error budgets - so you can be sure when you can experiment, and when it's best to stay safe.
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pagerduty

Maximizing Technology ROI: How PagerDuty is Transforming State and Local Government

Aug 6, 2025 By John Toler In PagerDuty
State and local governments face an increasingly complex challenge: delivering reliable digital services to the public while operating under tighter budget constraints and reduced federal funding. As taxpayers demand more efficient operations, government leadership must ensure every technology purchase can show clear return on investment (ROI) value.
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Can External Data Predict System Failures?

Can External Data Predict System Failures?

Aug 6, 2025 By OpsMatters In OpsMatters
Something critical just went down. Again. So you troubleshoot and find out everything's clean - logs, metrics, nothing seems out of the ordinary. You didn't think to look out the window, right? Let's rewind a couple of hours. The temperature spiked 15 degrees outside, the humidity was at 90% and a storm came out of nowhere. Meanwhile, your edge device is sitting in a box on a pole somewhere; it never stood a chance.
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spike

PagerDuty vs. Spike: Which Tool is Better for Alerting in 2025

Aug 5, 2025 By Sreekar In Spike
If you’re stuck choosing between PagerDuty vs. Spike for alerting, you’re in the right place. I wrote this blog post to help you make a clear choice. To do this, I signed up for both tools and ran a full, hands-on comparison to see which one performs better in real-world scenarios. This detailed analysis will show you the key differences, declare a clear winner based on a 25-point scoring system, and give you the confidence to pick the right tool for your team. Let’s get started.
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