IT outages are a financial nightmare. Beyond revenue impact, unplanned downtime translates to lost productivity, frustrated customers, and potential reputation damage. To understand the true impact of these events, Enterprise Management Associates (EMA) conducted a comprehensive study with more than 400 IT professionals from varying company sizes and roles in North America, EMEA, and APAC regions.

In the fast-paced world of technology, innovation is not just a buzzword—it's a necessity. As organizations strive to stay ahead of the curve and deliver cutting-edge solutions, they must foster a culture that empowers engineers to drive change and lead transformative projects. Throughout my career, I have witnessed firsthand the impact that empowered engineers can have on an organization, and I believe that unlocking their potential is key to achieving long-term success.

In the context of IT service management, Service Level Agreements (SLAs) have long been the cornerstone for measuring and ensuring the quality of services provided to customers. However, as technology evolves and incidents become more complex, relying solely on SLAs may not be sufficient. This is where Service Level Objectives (SLOs) come into play, offering a more nuanced approach to Incident Response.

Mitigating the risk of operational failure is top of mind—and a top budget priority—for executives. A single unplanned event can have a disruptive effect across the organization, an outcome management teams work hard to avoid. For the New York Stock Exchange (NYSE), operational resilience is critical given the role it plays in the global economy and capital flows.

No matter how good a new teammate is, a lot of their success is in your hands.

As the digital landscape evolves at breakneck speed, enterprises face an increasingly complex challenge: how to ensure their systems remain reliable and available amidst the chaos of modern technology. In this journey, Site Reliability Engineering (SRE) emerges as a beacon of hope, offering a pragmatic approach to building a culture of reliability at scale.