Operations | Monitoring | ITSM | DevOps | Cloud

Banks and financial institutions operate in one of the most complex, highly regulated and risk-averse industries.

As you know, we've introduced a major update in recent months – ilert Responder – the AI Agent that helps you run root cause analysis during incidents and provides recommendations toward faster resolution. That's not all, and there are way more powerful features to share with you. Feel free to reach out to us via chat or at support@ilert.com if you have questions or if you want to propose a feature or improvement.

Tips and best practices to help you get up and running with FireHydrant's Model Context Protocol integration. Manage incidents, alerts, and retrospectives directly through AI assistants like Claude or Cursor. Welcome to the FireHydrant MCP Server user guide! This guide will help you get up and running with FireHydrant's Model Context Protocol integration, allowing you to manage incidents, alerts, and retrospectives directly through AI assistants like Claude or Cursor.

Many organizations still rely on traditional phone hotlines to provide after-hours support or emergency coverage. While this approach is familiar, it’s often inefficient, hard to scale, and costly. Missed calls, voicemail black holes, or unclear routing logic can lead to delayed responses and frustrated customers. Whether you’re using a third-party service or your own PBX system, the process often requires manual steps, extra tools, or call forwarding rules that aren’t dynamic.

The Quest For The Five Minute Deploy Speed is everything at incident.io. The faster we can test and ship code, the faster we can get new products and features out to customers. Over the last three years, as our codebase grew and our test suite expanded, we drifted away from our own goals: "We aim for less than 5 minutes between merging a PR and getting it into production." This is the story of how we got back on track.

The recent outage on June 12 proved yet again that service disruptions are inevitable, it’s not a matter of if, but when? And the next question is: how ready are you when that disruption strikes? What sets successful leaders apart is how quickly they are able to recover. Digital businesses are more complex than ever. Teams are managing sprawling cloud environments, microservices architectures, and a dizzying array of third-party integrations.

At incident.io, we are building a product that our users rely on 24/7, all year round. This means it is crucial that it is always working, and that is where our on-call rotation comes in. We believe that everyone should be on-call because it tightens the feedback loop between shipping new features and maintaining what we have, leading to more pragmatic engineering decisions.