Data volumes are soaring. Environments are increasingly intricate. The risk of applications and systems encountering breakdowns is sky-high, and the mean time to recovery (MTTR) for production incidents is moving in the wrong direction. Disruptions not only jeopardize critical infrastructure but also have a direct impact on the bottom line of organizations. Swift recovery of affected services becomes paramount, as it directly correlates with business continuity and resilience.

Here at incident.io, we're always pushing the boundaries of incident management and seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature that's set to level-up the way you respond to incidents.

In most engineering organizations, everyone agrees that in complex systems, failure is inevitable. It’s possible to prevent the recurrence of certain incidents, reduce their impact, or shorten the time to resolution. However, it’s impossible to avoid them altogether. In the past, we asserted failures are a result of people’s mistakes. It was all about “the bad apple theory,” focused on finding the “guilty party” and removing them to prevent future failures.

When your organization faces outages, errors, security breaches, and other incidents, you need to have a plan in place to take appropriate actions as needed. However, you also need a capable team of experts filling critical roles and responsibilities to execute those actions and effectively collaborate to resolve issues quickly. An incident response team, therefore should be developed in a way that avoids skills gaps in expertise.

Automated incident management is the process of automating incident response to ensure that critical events are detected and addressed in the most efficient and consistent manner. In incident management, time is of the essence and the primary benefit of automated incident management is speed. With automation, you can accomplish time-consuming tasks much quicker. This brings down the incident response time and allows the team to focus their attention on matters that require their expertise.