Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

firehydrant

Signals Is Lighting Up the Future of On-Call: Eight (Yes, 8!) New Features Just Released

Jul 1, 2025 By Robert Ross In FireHydrant
We’re going beyond notifications — and building the most powerful, flexible, and team-first on-call experience on the market. When we launched Signals, it was because alerting and on-call desperately needed a reset. Legacy tools hadn’t evolved with the way modern teams work — they were individual-centric, inflexible, and wildly overpriced. Signals changed that.
Read Post
spike

Spike vs. PagerDuty: Which On-Call Management Tool Is Better in 2025

Jun 30, 2025 By Sreekar In Spike
If you’re stuck between choosing Spike vs. PagerDuty for your on-call management, you’re at the right place. I wrote this blog post to end your confusion and help you make a better choice. I’ve presented a comparative analysis for these two tools across 4 key criteria (keep reading to find what they are). For each criterion, there’s either a winner or a tie. When it’s a tie, each tool gets one point. If there’s a winner, that tool gets two points.
Read Post
ilert

On-call compensation for IT engineers in 2025

Jun 30, 2025 By Daniel Weiß In iLert
Imagine it’s 2 AM and a critical system flatlines without warning. A bleary-eyed on-call engineer scrambles to restore service, shielding customers from a major outage that could torpedo your next Service Level Objective (SLO) review. Yet when daylight returns, debates over fair on-call compensation start all over again: What’s “just” pay for sleepless nights, unpredictable pings, and rapid-fire incident responses?
Read Post

Supercharge Microsoft Sentinel with SIGNL4 | Mobile Alerts & On-Call Automation

Jun 30, 2025 By Derdack SIGNL4 In SIGNL4
Are your Microsoft Sentinel alerts stuck in dashboards or buried in emails? It's time to take your SecOps mobile. In this video, discover how SIGNL4 transforms Microsoft Sentinel and Microsoft Defender for Cloud into a fully mobile, on-call incident response platform. SIGNL4 delivers persistent mobile alerts to the right person - instantly - with full escalation, tracking, and acknowledgement. Improve incident response time Eliminate missed alerts Automate on-call scheduling Ensure SLA compliance Reduce alert fatigue.
View Video
interlink

Event Intelligence Solutions: The Essential Tools Every ITOps Manager Needs - and How Interlink Software Delivers

Jun 27, 2025 By david.arrowsmith In Interlink
david.arrowsmith • June 27, 2025 IT Operations (ITOps) managers need to ensure always-on availability across a more complex and hybrid ecosystem than ever before. Event storms, patchwork toolchains and slow root cause analysis (RCA) impede responsiveness and undermine the high digital performance customers demand. The Event Intelligence and Service Observability Platform from Interlink Software addresses this.
Read Post

Demo Roundups! Meet the PagerDuty AI Agents

Jun 27, 2025 By PagerDuty Inc. In PagerDuty
Welcome to the future of operations, where people and agents manage critical work together, driving productivity and efficiency. Learn how PagerDuty’s AI agents can supercharge teams, by autonomously handling repetitive tasks and resolving well-known issues, while surfacing data and insights that augment human expertise for faster resolution and higher operational resilience.
View Video
Incident.io

How we're shipping faster with Claude Code and Git Worktrees

Jun 27, 2025 By Rory Bain In Incident.io
Four months ago, Claude Code was announced and we were requesting invites to its "Research Preview." Now? We've gone from no Claude Code to simultaneously running four or five Claude agents, each working on different features in parallel. It sounds chaotic, but it's been a natural progression as we've learned to trust AI more and as the tools have dramatically improved.
Read Post
spike

5 Best On-Call Scheduling Software (Reviewed & Ranked)

Jun 26, 2025 By Sreekar In Spike
Looking for the best on-call scheduling software for your team? Or maybe you’re exploring alternatives to your current tool? Signing up for different on-call tools and testing them all takes weeks. That’s a lot of time you probably don’t have, especially when you need reliable on-call coverage now. That’s why I did the heavy lifting for you. I signed up for and tested the 5 popular on-call scheduling tools in the market: Spike, PagerDuty, Incident.io, Splunk Oncall, and OpsGenie.
Read Post
pagerduty

Lessons from the June 12 Outage: Your Operations Are Only as Reliable as Your Incident Management Platform

Jun 26, 2025 By Cristina Dias In PagerDuty
As digital operations grow increasingly more complex, resilience is no longer optional, it’s essential. The next major outage isn’t a question of if, but when. And when it hits, the gap between true enterprise platforms and brittle point tools will become impossible to ignore.
Read Post
signl4

Enhanced Messaging with RCS in SIGNL4

Jun 26, 2025 By SIGNL4 In SIGNL4
Rich Communication Services (RCS) is an advanced messaging protocol designed to replace traditional SMS. Supported by most modern Android smartphones and, starting with iOS 18, also iPhones, RCS offers a significantly richer messaging experience. It brings features like: RCS elevates the way organizations communicate with users by aligning with the capabilities expected from today’s messaging platforms.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.