Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The 6th DORA requirement no one told you about

In this day and age, rare is the organization (if there is one at all) that has never been hit by a cyberattack. Few have escaped the nightmare of systems going down, customers losing access to their accounts, or payments getting stuck mid-transfer. Just as common is all the stress on the path to recovery and the absence of a structured, streamlined, and repeatable process for effectively preparing for the worst.

Top 7 SOAR Tools (as of 2025)

Security Orchestration, Automation, and Response (SOAR) platforms empower security teams to streamline and accelerate their response to cyber threats. By integrating with existing security tools, automating repetitive tasks, and standardizing incident response workflows, SOAR helps organizations proactively defend against attacks while improving operational efficiency.

How to Convert Email to Push Notifications

Email alerts alone often aren’t enough when you’re responsible for critical systems or infrastructure. Messages can easily be buried in inbox clutter – or worse, completely missed during off-hours. If you’re managing IT operations, DevOps, or facility monitoring, timely awareness of issues is crucial – but email just doesn’t cut it. SIGNL4 provides email-to-push-notification capabilities, helping teams stay connected to urgent events – wherever they are.

How to send alerts from self-hosted Grafana to Grafana Cloud IRM

Learn how to send alerts from Grafana OSS or Grafana Enterprise to Grafana Cloud IRM. In this quick demo, we'll show you how to set up the integration between your self-hosted instance and our managed solution for consolidating, customizing, and automating incident response and management. Grafana Cloud is the easiest way to get started with Grafana dashboards, metrics, logs, and traces. Our forever-free tier includes access to 10k metrics, 50GB logs, 50GB traces and more.

What is an AIOps platform?

IT operations (ITOps) teams are challenged to keep pace with the rapid pace of digital transformation. As companies use more cloud-based apps, increase agile deployments, and develop new microservices-based applications, their technology stacks become exponentially more complex. This makes life increasingly challenging for the teams responsible for maintaining reliable IT services and infrastructure. Hybrid tech stacks are siloed, complex, and fragmented.

Beyond Playbooks: Unleashing Enterprise-Wide Automation with Ansible + PagerDuty Runbook Automation

Playbooks are nice. Results are better. This simple truth highlights a critical challenge in modern enterprises: while technical teams have mastered infrastructure automation with Ansible, they need more than just technical playbooks that can only be used by SMEs—they need comprehensive automation that drives measurable business outcomes.

Why you're (probably) doing service catalogs wrong

Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.
Sponsored Post

Revamped Analytics: Unlock Deeper Insights with Squadcast

At Squadcast, we're always striving to make incident management seamless, efficient, and data-driven. That's why we're thrilled to announce the launch of our revamped Analytics feature! This major upgrade transforms the way you access metrics and insights about your incident response, offering a new level of granularity and speed.