Incident response and management (IRM) doesn’t happen in a vacuum. Your ability to respond to issues in a timely manner depends greatly on how well your on-call engineers can use their IRM tooling and observability tools together to understand what changed and why.

At ilert, we are dedicated to providing an effortless, seamless connection between our incident management platform and other popular tools that empower teams to excel in operations. We're excited to introduce two new integrations from the Halo suite: HaloITSM and HaloPSA.

The concept of observability has become a cornerstone for ensuring system reliability and efficiency in modern software engineering and operations. Observability, beyond its traditional scope of logging, monitoring, and tracing, can be intricately defined through the lens of incident response efficiency—specifically by examining the time it takes for teams to grasp the full context and background of a technical incident.

The Healthcare Information and Management Systems Society (HIMSS) conference serves as a beacon for the healthcare industry, showcasing the latest innovations and trends that shape the future of healthcare. In 2024, HIMSS once again brought together industry leaders, innovators, and stakeholders to explore the transformative potential of technology in healthcare. In this blog, we will delve into the significant trends, challenges, and insights that have surfaced during our three days at HIMSS in Orlando.

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss.