Is It a Cup or a Pot? Helping You Pinpoint the Problem-and Sleep Through the Night
It’s 3 AM. Your phone screams. You stumble to your laptop, eyes half-closed, wondering the same question every SRE has asked mid-incident.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Beyond the code: Coffee, copilots, and building AI with Rory M.
We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore the engineering culture at incident.io and the impact of AI on incident management.
Opsgenie Is Shutting Down: Why FireHydrant Is the Natural Evolution
Opsgenie set a high bar. For years, it helped teams respond faster and stay on top of incidents with reliable alerting and on-call management. At FireHydrant, we’ve always admired how Opsgenie modeled incident data and structured its workflows — it was one of the best in the game. But as Atlassian sunsets Opsgenie and teams face the pressure to migrate, there’s a real decision to make: move into Jira Service Management, or find a new solution that fits your team’s needs and scale.
The Future of Incident Management: Your Blueprint for Operational Excellence
This is the first post in a series examining the requirements necessary to achieve operational excellence. In today’s dynamic digital landscape, operational resilience is no longer optional; it’s essential. Organizations must proactively embrace solutions designed to meet tomorrow’s challenges, not just today’s demands. Everbridge xMatters emerges as the clear leader in this space, delivering unmatched automation, sophisticated intelligence, and exceptional adaptability.
Best Medical Staff Schedulers of 2025
If you’re still using Excel and paper for medical staff scheduling in 2025, it is time for a change. Like now. From unorganized scheduling to human error, these “solutions” are more like inefficiencies and in the medical field, there is absolutely no room for these avoidable mistakes. So, I have compiled the best medical staff schedulers to help you improve your team’s clinical workflows and ease the lives of everyone involved.
Solve your MTTR mysteries faster with Sumo Logic
Picture this: a crime scene where the evidence is scattered across five different rooms. There’s a footprint in one, a shattered window in another, a stray shoe on the stairs, and a witness across the street, who only saw part of what happened. Each clue matters in solving the case, but none of them tells the full story on their own.
OnPage + HaloPSA Integration | Streamline Critical Alerting with Bi-Directional Sync
In this video, we showcase the simple yet powerful integration between OnPage and HaloPSA. Using HaloPSA’s integration runbooks, organizations can set up a bi-directional sync with OnPage to ensure critical tickets never go unnoticed. When a ticket in HaloPSA meets your defined criteria—like a Priority 1 status—it automatically triggers a “page” to the OnPage mobile app. Tickets can be created manually or automatically via email, giving your team flexibility in how alerts are generated.
Engineering Time is Your Most Valuable Asset: Are You Spending It Right?
Technology leaders often face a tempting proposition from their engineering teams: “We could build this ourselves.” It’s a natural instinct, especially when discussing incident management systems. Your team’s confidence isn’t misplaced – they absolutely could build a basic alerting system. However, the question isn’t about capability; it’s about strategic resource allocation and long-term operational excellence.
Takeaways from BigPanda25
Last week saw several huge milestones for BigPanda. We launched the BigPanda agentic IT operations platform, a sweeping evolution of our product offerings. As part of this launch, we also introduced two new AI solutions, BigPanda AI Detection and Response and BigPanda AI Incident Assistant. These powerful new capabilities bring agentic AI into IT operations, transforming how enterprises automate the manual and time-intensive workflows of ITOps, L1 response, and incident management.
How to Convert Email to Push Notifications
Email alerts alone often aren’t enough when you’re responsible for critical systems or infrastructure. Messages can easily be buried in inbox clutter – or worse, completely missed during off-hours. If you’re managing IT operations, DevOps, or facility monitoring, timely awareness of issues is crucial – but email just doesn’t cut it. SIGNL4 provides email-to-push-notification capabilities, helping teams stay connected to urgent events – wherever they are.