Operations | Monitoring | ITSM | DevOps | Cloud

In December 2024 we launched Scribe to help responders never miss a detail from their incident calls. By automatically transcribing calls and highlighting key information, Scribe eliminates manual note-taking, reduces time spent getting up to speed, and preserves valuable context for post-incident analysis. The feature quickly gained popularity among our customers, but with success came an influx of requests for bug fixes, extra functionality, and wider call platform support.

Most companies run post-mortems like autopsies. They dissect the corpse, assign blame, and file it away. The body count keeps rising. Here's what actually works: post-mortems as learning machines. Systems thinking over finger-pointing. Patterns over pain. What you'll get: A copy-paste template, real metrics that matter, and the mindset shift that turns outages into intelligence. Who this is for: SRE leads tired of repeating incidents. Engineering managers who want learning over theater.

Businesses across industries have fully embraced AI, looking to 10x productivity and supercharge profits. Most companies—78%, according to McKinsey—use AI in at least one business function. But a recent survey by IBM found that only 1 in 4 AI pilots brought about the ROI leadership expected. Even fewer (16%) had been scaled across organizations. The gap is real. Many AI efforts remain stuck in pilot mode or isolated at the edges of businesses.

The IT environments of large enterprises have become so complex that operational teams have turned to two solution categories in particular to help them improve visibility and gain faster incident response, automate and enable more effective decision-making.

The role of third-party SaaS and cloud services in the modern software development stack needs no explanation. Primarily due to the ease of setting up and hooking them together, they make the software development lifecycle (SDLC) much easier than it was 10 years ago. No more managing the overhead of installing, configuring, maintaining, backing up, and scaling of source code repos, virtual machines, and CI/CD systems. Some services don't have any in-house options, e.g. payment gateways.

Getting started with SIGNL4 is fast, easy, and doesn’t require any complex setup. This quick guide walks you through the essential steps – from signing up to sending your first alert and adding team members. In just a few minutes, you’ll have a fully functional, mobile-enabled alerting system ready to keep your team informed and responsive.