Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Engineer's Roadmap to Building Resilient Systems in High Growth Environments

May 22, 2024 By Chitra Bisht In Squadcast

In the past, software development was all about hitting deadlines and budgets. But times have changed. Today, users expect flawless, 24/7 experiences that drive business value. That's why building reliable and resilient systems is no longer a luxury - it's a necessity.

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Build Operational Excellence with New Innovations on the PagerDuty Operations Cloud

May 22, 2024 By Hadijah Creary In PagerDuty

The PagerDuty Operations Cloud empowers modern enterprises to tackle critical operations work and deliver on top strategic initiatives. From transforming incident management to modernizing NOC operations, streamlining automation, and improving customer experience, the PagerDuty Operations Cloud enables organizations to augment their workforce with AI and automation. This approach ensures our customers can operate more efficiently, accelerate innovation velocity, and sustain seamless digital experiences.

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Automate business tasks for Dev & IT with PagerDuty Workflow Automation

May 22, 2024 By PagerDuty In PagerDuty

PagerDuty Workflow Automation enables speed at scale by blending technical automation with human-driven steps, to reduce manual interventions, streamline repetitive tasks, and increase operational efficiency.

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Listen Up, Healthcare Professionals!

May 22, 2024 By OnPage In OnPage

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Drive Operational Excellence with PagerDuty

May 22, 2024 By PagerDuty In PagerDuty

Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Copilot capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.

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May 2024 Update - New shift scheduling brings increased productivity and improved user experience, along with revamped stand-in functionality

May 21, 2024 By SIGNL4 In SIGNL4

Our May update includes a newly revamped shift scheduling for your SIGNL4 teams. It is now much easier to run your shift model in SIGNL4 and schedule team members into shifts. It also includes a new calendar view and a fundamental revision of our substitute function for the scheduled colleagues on duty. All details are as always available in this blog article.

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Accelerate incident resolution with Advanced Insight

May 21, 2024 By Elli Dugger In BigPanda

The common thread among teams responsible for maintaining IT services is their reliance on a deep understanding of the IT environment. Teams need access to all types of critical data to keep systems running. While it seems straightforward, ITOps teams face many challenges in locating, accessing, and synthesizing enough data to fully understand an incident’s cause and establish a remediation plan.

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How to Build an Effective OnCall Schedule in 2024

May 20, 2024 By AlertOps In AlertOps

When it comes to oncall scheduling, your enterprise must plan as much as possible. Fortunately, with the right processes and tools, you can effectively implement and manage an oncall schedule. You can also use this schedule to quickly identify and resolve incidents and prevent them from causing long-lasting damage to your organization and its stakeholders.

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KPI vs. SLA: Important Metrics in Incident Management

May 20, 2024 By Anjali Udasi In Zenduty

Organizations prioritize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to achieve optimal performance. However, understanding the differences between KPIs and SLAs can be challenging. In this blog, we discuss everything about Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the key differences between KPIs vs SLAs.

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Grafana OnCall: Connect to Discord, Mattermost, and more with webhooks

May 20, 2024 By Matías Bordese In Grafana

One important consideration when adopting a tool is whether it can integrate with your existing workflows and services. Each scenario can be highly specific, which is why it’s important to look for tools that have a public API or customizable webhooks. Last year, Grafana OnCall expanded its webhook support to allow for more complex setups, offering greater flexibility to interact with other services during alert group events.

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