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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

graylog

Understanding Incident Response vs Incident Remediation

Aug 28, 2025 By Jeff Darrington In Graylog
At a high level, incident remediation is a part of the incident response process. An Incident response plan manages the incident lifecycle across planning, detection, investigation, and recovery. Meanwhile, incident remediation focuses on identifying root causes and implementing measures to prevent future occurrences.
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spike

Introducing "Resolved by Timer"

Aug 27, 2025 By Kaushik In Spike
Today, we are introducing Resolved by Timer. It is a timer you can set on your incidents. When the timer runs out, the incident resolves on its own. Not all incidents need manual attention. Sometimes they just sit on dashboards, adding noise long after they have stopped mattering. And when that happens, Spike also treats them as “open incidents,” which can end up suppressing new alerts if the same problem re-triggers later. Resolve Timer solves both problems.
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spike

What is Incident Escalation

Aug 27, 2025 By Sreekar In Spike
When incidents strike, your on-call engineer jumps in first. They assess the issue, triage it, and try to resolve it. But sometimes, they can’t solve the problem or aren’t available. That’s when escalation policies step in to find the right backup. In this guide, I’ve explained how escalation policies work, why every team needs them, and how you can set up one. Also, I’ve included ready-to-use templates to help you get started fast.
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InvGate

14 Best Incident Management Software For 2026: Tool List & Review

Aug 26, 2025 By Emiliano Pardo Saguier In InvGate
As IT environments grow more complex, managing day-to-day service interruptions becomes a critical challenge. In fact, research shows that the average IT team spends over 20% of its time handling incidents—time that could be better spent on strategic initiatives. Preparing for 2026, investing in a reliable IT Incident Management solution can help organizations reduce downtime, improve response times, and keep services running smoothly.
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pagerly

Monitor Multiple Services using Status Page Aggregator

Aug 26, 2025 By Falit Jain In Pagerly
In today’s cloud-driven world, IT teams, SaaS companies, and even small teams depend on dozens of third-party services, cloud providers, and essential services for daily operations. From Amazon Web Services (AWS) powering infrastructure, to payment gateways, communication tools, and APIs—every component matters. But here’s the reality: every service faces performance issues, planned maintenance, or the occasional case of a failure.
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Demo Roundups! Beyond the Incident: Mastering Post-Incident Reviews for Continuous Learning

Aug 26, 2025 By PagerDuty Inc. In PagerDuty
What happens after an incident matters just as much as how you handle it. Anojan Gunasekaran, Senior Product Manager for Incident Analysis, presents an insightful session on transforming post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement. Through a live demo, learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.
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spike

Incident Response for DevOps, SREs, and IT Teams

Aug 25, 2025 By Sreekar In Spike
That 3 AM alert is never fun. Your heart races as you try to figure out what broke this time, and how fast you can fix it. But with an incident response in place, that panic turns into a calm, step-by-step fix. It helps you handle everything, from a server crash to a security breach, in an organized way. In this guide, I’ll walk you through what exactly an incident response is, why you need it, its key components, and how to build one.
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pagerduty

You Can't Keep Hiring-It's Time to Rethink Operations With AI

Aug 22, 2025 By PagerDuty In PagerDuty
Operations has always been a headcount game. More systems mean more people, with human judgment as the irreplaceable element at the end of every alert chain. This fundamental relationship between complexity and operators has defined how we’ve built and run operations infrastructure for decades. But modern product velocity and complexity outpace any organization’s ability to hire and train operators.
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spike

IT Alerting: Everything You Need to Know

Aug 22, 2025 By Sreekar In Spike
Behind every reliable service is a team of people watching for problems. But they don’t stare at screens all day. They rely on IT alerting systems. An IT alerting system tells you when something is wrong. It finds problems fast, so your team can fix them before your business or customers are affected. This article will explain everything you need to know about IT alerting. You’ll learn what it is, why you need it, how to set it up, and which tools work best. Table of Contents.
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