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Stop using NPS to measure software quality

Using NPS as an engineering metric gets product owners into hot water. A good NPS score is seen in software communities as the benchmark for a product-first company and regularly features on executive and IPO reports. It's so common that over two-thirds of the Fortune 1000 claim to use it. But imagine if every software tool you used sent you regular NPS surveys? Response rates will suffer and the metric will slowly become less and less valuable over time.

Build faster, error-free Universal Windows Platform (UWP) apps with Raygun

With 900 billion devices running on Windows 10, the future is bright for the Universal Windows Platform (UWP). UWP’s strength lies in its ability to adapt itself completely to the native user interface - whether that’s a computer, tablet, Xbox or IoT device. It’s a win-win; users get a consistent experience as they consume across devices, while developers get easier deployments.

Lifting the Index Size Limit of Prometheus with Postings Compression

Prometheus’s TSDB (TimeSeries DataBase) stores the recent data in the memory and the old data on persistent storage in the form of blocks. Each block has its own index to map the series to the actual chunks that contain the data samples. During Google Summer of Code 2019, I mentored Alec Wang throughout this work on lifting the size limitations of the index mentioned above. The work described below is up for review and should be merged soon.

IT Projects in Style - Introducing Alloy Navigator 8.4

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction.

It Came From Below

I’m going to assume most people who read this blog are familiar with PagerDuty. But just in case anyone isn’t, PagerDuty is a tool we use in IT to notify us if some predefined check has failed. Maybe a key process has died or maybe we’re not seeing our expected traffic volume or maybe our server has stopped responding to ping. Whatever it is, PagerDuty will relentlessly, remorselessly, and loudly notify whoever is on call that something needs attention.

Extending the Competitive Advantage in Telecom

The telecom industry has always seemed to navigate well through tech changes. As the industry has evolved, it’s managed to transform from landline to mobile carriers, then from voice calls to messaging and data-centric networks. In many developed markets telcos are creating ecosystems for the data-driven economy. The next frontier is shaping up to be one driven by machine learning (ML) and artificial intelligence (AI).