Operations | Monitoring | ITSM | DevOps | Cloud

CRM Watchlist recognizes ServiceNow customer service strategy

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

What to Watch on EKS - a Guide to Kubernetes Monitoring on AWS

It’s impossible to ignore AWS as a major player in the public cloud space. With $13.5billion in revenue in the first quarter of 2021 alone, Amazon’s biggest earner is ubiquitous in the technology world. Its success can be attributed to the wide variety of services available, which are rapidly developed to match industry trends and requirements.

The 10 Biggest Mistakes Startups Make on AWS

Adopting AWS as your cloud infrastructure seems to be a common choice for most growing companies, but it is not as easy as it looks. Choosing the right services, configuration, and management of these services needs skills and experience. At Qovery, we've heard hundreds of stories about the mistakes made by startups on AWS, and here are the biggest ones. Make sure you take care of these pitfalls when you start your journey on AWS, which will help you successfully migrate and set up on AWS.

Podcast: Break Things on Purpose | Elizabeth Lawler: Creating Maps for Code

For this episode of “Build Things on Purpose” we are joined by Elizabeth Lawler, founder of AppLand, the creators of AppMap. Elizabeth is here to chat about the challenges of building modern, complex software and the tool that she has built that serves as a “Google maps for code” for developers. AppMap is designed to show in a more visually driven way to help clarify, in real time, writing code.

Site Reliability Engineering: An Imperative in Today's Enterprise IT

Site reliability engineering (SRE) is fast becoming an essential aspect of modern IT operations, particularly in highly scaled, big data environments. As businesses and industries shift to the digital and embrace new IT infrastructures and technologies to remain operational and competitive, the need for a new approach for IT teams to find and manage the balance between launching new systems and features and ensuring these are intuitive, reliable, and friendly for end users has intensified as well.

7 laws of UX to improve the experience of IT managers

Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!

Keeping a Detailed Hardware Inventory: Best Practices

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.