Operations | Monitoring | ITSM | DevOps | Cloud

What Is Replatforming? Everything You Need To Know

Depending on your business reason for migrating to the cloud, you can either move in one go or incrementally. If, however, you prefer to retain some of your operations, app design, or workflows on-premise, you can still do so based on the cloud migration strategies you use. Sometimes, it makes more sense to modify your existing system rather than make too many changes all at once. Cost, data security, and service availability (thus revenue and customer experiences being impacted) are just three concerns.

COBIT Framework: A Different Take on Service Management

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

How One Company's IT Service Desk Used Automation to Reduce Incident Tickets

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

Enterprise Service Management: ITSM for the rest of us

Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.

MSP Live Chat: Timely Tactics for Powering Through a Downturn

With recession chatter growing louder, how should MSPs be shifting their tactics to lower their risk, jump on new opportunities, and thrive? Find out by watching a special live discussion featuring some of our favorite past guests including OITVOIP CEO Ray Orsini, LifeCycle Insights co-founder Alex Farling, and returning co-host, TitanHQ Channel Chief Tom Watson. We provided practical, real-world tips on the following and more.

CFEngine 3.20 released - Modularity

Today, we are pleased to announce the release of CFEngine 3.20.0! Over the past few years we’ve focused on ease of use, new user experience, and out of the box value, giving you the ability to do much more through only the Mission Portal Web UI. This has resulted in several important steps forward; policy analyzer, compliance reports, host specific data (CMDB), and CFEngine Build with custom promise types and other modules.