How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.
Today, we are pleased to announce the release of CFEngine 3.20.0! Over the past few years we’ve focused on ease of use, new user experience, and out of the box value, giving you the ability to do much more through only the Mission Portal Web UI. This has resulted in several important steps forward; policy analyzer, compliance reports, host specific data (CMDB), and CFEngine Build with custom promise types and other modules.