Operations | Monitoring | ITSM | DevOps | Cloud

What happens when deep networking expertise meets low-level programming and a passion for invention? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Liang Chen, Senior Network Architect at Texas Children's Hospital and a true innovator in network performance and visibility. With more than 25 years of experience in networking, plus advanced expertise in programming languages like C and Assembly, Liang has built his own next-generation traffic analysis platform from the ground up—designed to provide real-time, packet-level visibility at massive scale.

In this video, see how Skylar One helps you understand the impact of changes on application performance and the end user experience. By tracking service level metrics across an e commerce environment, you can quickly identify when performance degrades and how it affects user behavior. Explore how Skylar One enables: With Skylar One, teams can quickly connect performance changes to real user impact, helping ensure a consistent and reliable digital experience.

What does it take to reinvent network visibility from the ground up? In this episode of Next-Gen Network Heroes, Bob sits down with Liang Chen, Senior Network Architect at Texas Children’s Hospital and creator of a next-generation network traffic analyzer built for real-time, packet-level visibility. Liang shares how he built a platform capable of analyzing traffic at up to 200Gbps with zero packet loss—unlocking deeper network forensics and faster troubleshooting in mission-critical environments.

In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.

AI is changing network operations faster than ever. In the latest episode of Next-Gen Network Heroes, Bob sits down with Greg Freeman of Lumen Technologies to talk about what it takes to innovate across one of the world’s largest telecommunications networks. From deterministic workflows to agentic AI, Greg shares how his team is using automation, analytics, and AI to improve network reliability, customer experience, and operational efficiency at scale.

What does it take to lead innovation across one of the world’s largest telecommunications networks? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Greg Freeman, Vice President of Network and Customer Transformation at Lumen Technologies, to explore how AI, automation, and curiosity are reshaping the future of network operations.