Operations | Monitoring | ITSM | DevOps | Cloud

What does it take to make AI and automation actually work in enterprise IT? In this episode of Agents of IT, Resolve’s Zach Austin sits down with Nick Dimmock, Co-Founder and CEO of TechWorks, to discuss how IT automation is evolving, why trusted data matters, and what organizations need to build before AI can deliver meaningful business outcomes.

What does it take to scale AI and automation in IT? Nick Dimmock, Co-Founder and CEO of TekWurx, joins Agents of IT to discuss trusted data, process maturity, governance, and building confidence in automation.

Is your IT team still chasing alerts? See how ignio AIOps from Digitate helps enterprises move from reactive IT to autonomous operations.

How do you build enterprise AI agents that actually take action? In this live demo, Resolve shows how Agent Lab helps IT and operations teams build, test, and deploy AI agents using natural language. See how teams can turn business requirements into executable workflows, give agents specific skills, establish guardrails, and automate real IT resolutions across enterprise systems.

Swarm investigation puts an entire team of AI agents on a major incident at once, cutting root cause discovery from hours to minutes. Every minute of a major incident costs real money, and traditional investigation, whether it's one engineer chasing a hypothesis or a team coordinating across tools, can't keep pace. This video shows how BigPanda's Swarm investigation dispatches AI agents to query systems, compare signals, and validate root cause in real time. See how autonomous incident response turns hours of manual troubleshooting into minutes.

The fix for your next incident is probably already written in a runbook. See how BigPanda finds the right runbook for every incident, automatically.