OpenTelemetry (OTel) is an open-source observability framework that provides a standardized way of collecting, processing, and exporting telemetry data (metrics, traces, and logs) from distributed systems. It was born by a merger between two previously separate observability projects, OpenCensus and OpenTracing, and it is currently maintained by the Cloud Native Computing Foundation (CNCF).
A new navigation experience will be rolled out in Grafana Cloud this month, with improvements designed to make Grafana more seamless to use. Along with updates in Grafana’s search and navigation, there is a new enhanced command palette that helps streamline workflows and allows you to move through the platform without even taking your hands off the keyboard.
Maintaining reliable Kubernetes systems is not easy for anyone, especially for team members with less in-depth knowledge of Kubernetes itself and the overall service environment. This blog, part 1 of 3 in the “8 SRE Best Practices to Help Developers Troubleshoot Kubernetes” series, outlines the key challenges SREs and developers face when they need to quickly troubleshoot and remediate issues in applications running on Kubernetes.
We’re humbled and honored to announce that, for the fourth consecutive year, ServiceNow made the Fortune World’s Most Admired Companies list. This year, we ranked No. 3 in the Computer Software category, moving up two spots. The list is based on peer reviews by executives, directors, and analysts to identify the large U.S. companies that hold the strongest reputations within their industries.
Collaboration is essential to running effective, learnings-filled retrospectives. FireHydrant’s new retrospective commenting makes it easier for teams to create accurate, thorough retros, together.
One of the things that I regularly get questioned about in my Operational Efficiency Boot Camp is the reporting in N-sight RMM and what MSPs should be presenting to customers to show that they are properly performing their work. I am a huge fan of monthly or quarterly business reviews to showcase your MSP client reports. I feel that for MSPs they are one of our greatest retention tools, and clearly demonstrate the value we provide.
